What you’ll need:
Any Kommo plan (Base, Advanced, Pro, Enterprise, or a 14-day trial).
Keep in mind:
The Kommo AI agent is available during the 14-day trial and on Advanced, Pro, and Enterprise plans (also available on the legacy Base plan). To learn more, check our article.
Kommo AI works best when your messages match your interface language. It supports English, Indonesian, Portuguese, Russian, Spanish, and Turkish. Results may vary for other languages.
AI responses are generated based on available data, so results may vary depending on your content.
Kommo AI usage limits apply and may temporarily restrict access to certain features.
Kommo AI is a communication tool powered by artificial intelligence that helps you communicate faster and more clearly by improving your messages and suggesting replies directly inside your CRM.
It analyzes conversations, highlights key details, and helps you stay on top of follow-ups — so you can focus on moving leads forward.
Use cases
Automate customer conversations with Kommo AI agent (For example, when a new lead messages after hours, the AI agent can answer questions, recommend products, or qualify the conversation before your team steps in.)
Get help with your work using Kommo Copilot (For example, Copilot can summarize a lead, suggest missing details, or answer your questions about how to use Kommo.)
Improve the quality of your messages with AI rewriter and AI suggestions (For example, turn a rough draft into a clear, professional reply or adjust the tone to sound more friendly before sending).
Reply faster to incoming messages using AI reply suggestions (For example, when a lead asks about pricing, get a ready-to-send answer based on your knowledge sources).
Understand conversations more quickly with Conversation Summary (For example, review a long chat and clearly see the main points and any unanswered questions).
Stay on top of follow-ups with Task Suggestions (For example, when a client says ‘Let’s talk tomorrow at 3 PM’, turn that message into a task with the correct time and details).
Kommo AI subfeatures
Kommo AI includes several tools designed to support different parts of your workflow, from writing messages to managing conversations.
These are:
Kommo AI agents
Kommo AI agents are built-in AI assistants that can automatically handle customer conversations across channels 24/7, using your own business data and rules. They help qualify leads, answer common questions, and save time for your team.
AI agents use the shared AI credits available in your account. Once these credits run out, AI agents stop responding in external chats until more AI credits become available.
See our setup article to get started and the usage article to learn how AI agents work.
For more details, check our article on AI agent limits.
Kommo Copilot
Kommo Copilot is an AI assistant that helps automate tasks, enrich lead data, and answer questions about the platform. It can generate summaries, suggest field values based on chat history, and provide information from both Kommo and external sources.
Read the Kommo Copilot article to learn how it works.
AI rewriter
AI rewriter uses pre-written prompts to rewrite your messages based on a specific goal, such as making them more professional, friendly, or concise. It can also fix grammar and spelling, simplify language, or adjust the length of your text to make it clearer.
Learn more in the AI rewriter article.
AI suggestions
This tool provides real-time recommendations while you type, helping you correct grammar and spelling, adjust tone, detect inappropriate language, and shorten long messages. Suggestions appear automatically based on the content of your text.
See the AI suggestions article for more details.
AI reply suggestions
With AI reply suggestions, responses are generated based on incoming messages and the information stored in your knowledge sources. When relevant content is found, a suggested reply appears in the chat, which you can review, edit, and send.
Find more information in the AI reply suggestions article.
Conversation Summary
Conversation Summary generates short summaries of individual conversations within a lead. This makes it easier to understand the main points of a chat and identify any unanswered questions.
Read the Conversation Summary article to learn more.
Task Suggestions
This tool automatically detects actions mentioned in messages and suggests creating tasks based on them. It helps capture important steps from conversations without manually creating tasks.
Learn more in the Task Suggestions article.
Kommo AI limits and pricing
Kommo AI features use shared AI credits. Credits renew monthly on the same date each month as your subscription renewal date, and unused credits don't carry over to the next period.
Note: Kommo-related questions in Copilot use separate monthly limits and don't consume shared AI credits.
If you need more AI credits, admins can purchase additional AI credit packages.
To learn more about AI credits, limits, and available packages, check our Kommo AI limits article.