What you’ll need:
Kommo mobile app available on iOS and Android
Any Kommo plan: Base, Advanced, Pro, Enterprise, or a 14-day trial
Keep in mind:
By default, only admins can add leads, edit contacts, and move leads between stages. Other users need custom access permissions via the Kommo desktop version. Learn more about permissions and access levels in Kommo.
Only admins can connect chat apps.
Lead and contact management
How do I create a lead in the mobile app?
Leads can be created in several ways:
Automatically: When a customer messages you through a connected channel.
Manually: Tap + on the home screen, then select Add lead.
From a business card: Scan the card to create a lead using its details.
Learn more about pipelines, chats, and tasks on mobile. For details on the features available in the Kommo mobile app, see our mobile app overview article.
Important: By default, only admins can create leads manually. Other users need the required permissions, which an admin can set in the desktop version.
Learn more about permissions and access levels in Kommo in our article.
How do I add or edit contact and company details?
To add or edit contact and company details:
Open the More menu in the bottom-left corner.
Go to Contacts to view your full contact list. To edit a contact:
Select the contact.
Tap the Info icon in the top-right corner.
Tap Edit and make your changes.
Tap Save.
To add a new contact or company:
Return to the home screen.
Tap the “+” button on the bottom panel.
Choose the appropriate option.
You can create contacts manually, import them from your phone, or scan a business card. Learn more about managing leads in our article.
Important: By default, this feature is available only to admins. Other users need custom permissions set in the desktop version.
Where can I view recent lead activity?
You can view recent lead activity directly in a chat, including when the lead was created, assigned, or moved to another pipeline stage.
For a full activity history, go to More > Activity Log from the home screen. There, you can see lead updates, user actions, and communication history across your workspace.
How do I move a lead to another pipeline stage?
To move a lead in the Kommo mobile app:
Open the conversation and tap the pipeline dropdown at the top of the screen.
Or open More > Leads > long-tap on the lead.
Select the stage you want.
The lead will be updated immediately.
Important: By default, this feature is available only to admins. Other users need custom permissions set in the desktop version.
How do I manage leads on the go?
To manage a lead directly from a conversation in the Kommo mobile app:
Open the chat to view lead details and reply to the client.
Tap the pipeline dropdown at the top to update the lead’s stage.
Use the note icon in the bottom-left corner to add internal notes.
Tap Info to open the lead card. From the lead card, you can edit data, add contacts, create tasks, and attach files.
Save your changes to keep the lead updated.
Important: Updating a lead’s stage is available only to admins by default. Other users need custom permissions set in the desktop version. Learn more about pipelines in Kommo.
Messaging and communication
What messaging integrations are available in the mobile app?
Kommo mobile supports WhatsApp, Instagram, and Facebook Messenger. Admins can connect these channels directly in the app.
Note: Only admins can set up chat app integrations.
For details on the integrations available in Kommo, see our Integrations articles.
How do I send a message to a lead?
To send a message to a lead in the Kommo mobile app:
Open the chat with the lead you want to message:
Go to the Chats section to access all conversations.
Or go to More > Leads > tap the lead to open the associated conversation.
Type your message in the input field and tap the send icon.
What tools can I use when replying to clients?
Kommo provides several tools to communicate with clients. In addition to text messages, you can:
Record and send voice messages.
Add emojis, and include GIFs from the built-in gallery.
Add a reaction to the messages in the chat.
Attach files and media.
Use reply templates and salesbots.
Important: Templates and bots can only be created in the Kommo desktop version.
Use Kommo AI to handle conversations.
Note: AI limits may apply. Learn more about AI limits and core Kommo AI tools.
Can I use templates or saved replies?
You can use several tools to speed up replies:
Templates: Reuse saved responses for common questions. To access templates, tap the page icon in a chat. See how to create chat templates in our article.
Salesbots: Send automatic messages, such as greetings or follow-ups. To access bots, tap the robot icon in a chat. Learn more about managing Salesbot in the Kommo desktop version in our article.
AI agent: Let AI handle conversations from start to finish based on your business information. For details on the Kommo AI agent, check our overview.
Important: AI agent, templates, and bots can only be configured in the Kommo desktop version.
Where can I view previous conversations?
All past conversations are stored in the chat history, which can be accessed via the Chats section or directly from the lead card. Open any conversation to review the full message timeline, including previous replies, shared files, and interaction history. This helps you understand the client’s context, track communication, and continue conversations without losing important details. Learn more about managing chats in Kommo in our article.
Kommo AI
What Kommo AI features are available in the mobile app?
Kommo AI helps you save time and manage conversations more easily from your phone. In the mobile app, you can use:
Kommo AI agent: Automatically replies to clients and helps handle conversations.
Kommo Copilot: Answers questions, summarizes leads, and helps with daily tasks.
AI rewriter: Improves your messages by adjusting tone, clarity, grammar, and length.
AI suggestions: Gives real-time tips to improve your message before you send it.
AI reply suggestions: Create reply options based on the added knowledge sources.
Conversation Summary: Turns long chats into short, easy-to-read summaries.
Task Suggestions: Detects action items in conversations and suggests tasks for you.
Note: AI limits may apply. Learn more about AI limits in Kommo and how to purchase more AI credits.
How can Kommo AI help with daily work?
Kommo AI helps you save time and stay focused by reducing manual work. Its tools can summarize conversations, suggest replies, and improve message quality, while Kommo Copilot and the AI agent enable faster responses, better lead management, and fewer missed details.
Note: AI limits may apply. Learn more about AI limits in Kommo and how to purchase more AI credits.
For details on Kommo Copilot, read our Kommo Copilot overview article.
How do I summarize a conversation with Kommo AI?
Use the Conversation Summary feature to generate a concise overview of the conversation:
Open the chat.
Tap and hold a message to open the action menu.
Select Summarize conversation.
Note: AI limits may apply. Learn more about AI limits in Kommo and how to purchase AI credits.
Can Kommo AI help me write a message?
Kommo AI offers several features to help you write messages.
Conversational tools include:
AI suggestions: Analyze your message as you type and recommend quick improvements based on tone, clarity, length, and writing accuracy.
AI rewriter: Improves a message you have already written. It can fix grammar, adjust the tone, rephrase the text, or make your message shorter, clearer, or more professional.
Learn more about core Kommo AI tools.
For advanced management, use AI reply suggestions. It generates response drafts using your business information. You can review and edit suggested replies before sending them.
Important: To use this feature, enable it and add at least one knowledge source in the Kommo desktop version.
To understand how to set up AI reply suggestions, read our Work with AI reply suggestions article.
How do I get lead insights with Kommo AI?
Use Kommo Copilot’s Analyst mode to get instant insights into your leads’ communication patterns and client needs, without building reports or checking dashboards. This helps you define next steps, prepare more relevant replies, and prioritize leads more effectively.
Important: Analyst mode for Copilot is only available on the Pro plan. To learn more, read our Analyst mode for Copilot overview article.
You can access Kommo Copilot in two ways:
Go to Chats and open the Kommo Copilot chat.
Tap the “+” button and select Ask Kommo Copilot.
Note: This feature uses AI credits. Learn more about AI limits in Kommo and how to purchase more AI credits.
How does Kommo protect data used by Kommo AI?
Kommo ensures that AI processes data only when needed and within defined limits. Customer data is not shared with third-party providers for model training, and AI features access only the information required for specific actions. For example, the AI agent works with enabled channels and data sources, but cannot read internal notes or unrelated lead data unless explicitly configured.