What you’ll need
Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial).
Admin access in Kommo.
Keep in mind:
You can use Kommo’s built-in notifications to send booking confirmations and reminders to the responsible users.
You can send WhatsApp booking confirmations and 24-hour reminders using your own Salesbot or Kommo’s automatic booking notifications.
To send booking confirmations and reminders to clients, you need to set up Salesbot.
The booking links feature is available on the Pro and Enterprise plans and during the 14-day trial.
Bookings with the AI agent are available on the Pro plan and 14-day trial. To automate bookings, you need an active AI package. Learn more about AI packages and how to purchase them.
Bookings is Kommo’s built-in scheduling management tool that lets you set availability, create and manage bookings, share booking links with clients, prevent conflicts, and automate reminders — all directly from your workspace.
Use cases
Centralize booking management – Create, reschedule, cancel, and reassign bookings in one place.
Automate client bookings – Let the AI agent suggest available time slots and assist with booking, rescheduling, and cancellations via chat.
Prevent double bookings – Block unavailable times and avoid overlapping booking.
Reduce no-shows – Send confirmations and reminders via Salesbot and automatic WhatsApp notification.
Control availability – Set working hours, breaks, and days off to match your schedule.
Optimize team access – Assign Calendar profiles to service professionals so they can manage personal schedules.
Main subfeatures
The Kommo calendar and booking system simplifies scheduling by combining team coordination, automated client booking, and instant notifications. At a high level, this tool:
Manages your team's Availability by blocking off non-working hours, break times, and holidays to prevent overlapping appointments.
Enables custom Bookings with unique durations, built-in buffer times, and automatic host assignments.
Generates public Booking links so clients can easily choose a service, pick a specialist, and schedule appointments on a single page.
Allows Page customization so you can brand and tailor your public booking pages with custom colors and company logos to fit your brand identity.
Lets you Automate bookings with the AI agent, which can answer client questions, suggest open slots, and handle rescheduling or cancellations.
Sends automated Notifications through Salesbot or directly through WhatsApp to keep clients updated and reminded about their appointments on their preferred messaging channels.
Offers specialized Calendar profiles for certain team members, so they can control their own schedules and view assigned bookings without full Kommo access.
Learn more about each subfeature:
Availability
You can set your team members' availability for bookings, including:
Work hours
Days off and holidays
Break times
Kommo prevents bookings from being made during unavailable times and ensures that scheduled bookings do not overlap.
In addition, Kommo blocks non-working hours in each team member’s calendar, making it easier to view the team's entire schedule at a glance.
Bookings
You can add multiple booking types, each with its own:
Duration
Buffer time between bookings
Responsible user
To configure availability and booking types, check out our article.
Kommo’s built-in notifications let the responsible user know when a new booking is created and send reminders before it starts.
Learn more about managing bookings in Kommo.
Booking links
The booking links feature allows you to share public booking pages with clients so they can schedule appointments and complete the booking process in one place.
Using the booking page, clients can:
Select a service
Choose a specialist
Pick a date and time
Enter contact details
Confirm a booking
Bookings created through the booking page are automatically added to the Calendar and linked to a lead in Kommo.
Learn more about booking links and how the booking page works.
Customize your public booking page
Tailor the look and details of your booking page to match your brand identity. Here’s what you can do:
Upload a company logo and banner image
Set custom brand colors or choose a preset theme
Display your company details, address, and description
Add contact details and social media links
Preview how your page looks on mobile and desktop
Learn more about customizing and managing your booking page.
Automate bookings with the AI agent
Instead of handling bookings manually, you can rely on the AI agent. Here’s what it can do:
Answer client questions
Suggest available time slots
Assist with booking, rescheduling, or cancellations
Automatically create or update bookings in Kommo
Learn more about the AI agent and how to automate bookings with the AI agent.
Notifications
You can send booking notifications to clients in two ways:
Set up a Salesbot — create a custom notification flow, choose a connected messaging channel, and decide when each message should be sent. Learn more about Salesbot.
Use automatic WhatsApp booking notifications — send booking confirmations and 24-hour reminders without configuring a Salesbot manually. Create a template with prefilled content or select an existing approved template, and Kommo will set up the automation for you. Learn how to set up automatic WhatsApp booking notifications.
Calendar profiles
Instead of giving full Kommo access to team members who only manage appointments, you can use a Calendar profile. With a calendar profile, team members can:
View and manage their own schedules, meetings, and tasks
Access relevant lead details and internal notes for assigned appointments
Connect Google Calendar for two-way sync
Communicate with colleagues in Team Chat
To learn more about calendar profiles, read our article.