What you’ll need:
Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial).
Keep in mind:
Only users with the Admin role can add new task types.
Only users with the Admin role can manually create and manage bookings.
Tasks can overlap with other tasks and with bookings, but bookings cannot overlap each other.
Here’s a quick guide to fixing common issues with tasks and bookings.
Task or booking not visible in calendar
Possible reasons:
Wrong filter is applied
Task or booking was completed
Task or booking was deleted
How to fix:
Go to Calendar → Choose any view you prefer.
Click the Filter bar.
Select All events to see tasks assigned to anyone, or My events for your own tasks and bookings.
If the task or the booking still doesn’t appear, try Completed events.
If needed, check Deleted events.
Learn more about filter and search features in this article.
Tasks or bookings not sending notifications
How to fix:
Verify notification settings in Settings → Notifications and ensure your email or in-app alerts are enabled.
Note: Notifications can only be sent to the personal email address linked to the user’s profile, not to the workspace email address.
Learn more about notification settings in this article.
Cannot assign tasks to a team member
How to fix it:
Ensure the user has proper access rights and is active in Kommo.
Learn more about user access rights in this article.
Google Calendar integration doesn’t work
Possible reasons:
Sync was deactivated
The connection process wasn’t completed
Connected Google Calendar is not the main one (for a free Google account).
How to fix:
Go to Calendar → Sync and switch status to Active.
ORGo to Integration Marketplace → Google Calendar, click Log out, log in again, and click Save.
ORGo to Integration Marketplace → Google Calendar and make sure the main calendar is connected, then click Save.
Learn more about Google Calendar integration in this article.