What you’ll need:
Any Kommo plan (Base, Advanced, Pro, Enterprise, or a 14-day trial)
Administrator (Admin) access in Kommo
Keep in mind:
Permission settings apply only to the current account workspace you're in
Administrator role permissions cannot be edited
Users and roles permissions in Kommo lets you control how your team accesses features, pipelines, and data. It centralizes everything related to user setup — from adding new team members to defining their roles and adjusting what each person can see or do.
You can also organize users into groups, such as Sales or Marketing, and use team-wide access to manage visibility across your pipelines.
Use cases
Manage team access: Assign permissions so users only see what they need
Organize teams with groups: Group teams like Sales or Marketing for easier access control
Support collaboration: Give each role access to relevant tools and features
Control sensitive actions: Restrict high-impact actions to trusted roles
Maintain security: Protect data with clearly defined access levels
Subfeatures in users & roles permissions
Set permissions and access levels
Control what each role can view or edit in Kommo to keep responsibilities structured and secure. [Learn more →]
Create user groups
Organize users into groups to simplify permission management and enable team-wide visibility. [Learn more →]
Add or remove seats
Manage paid user seats by adding new users or freeing seats when users are removed or deactivated. [Learn more →]
Manage your IP whitelist
Limit account access to approved IP addresses for an extra layer of security. [Learn more →]
If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.
Not a user yet? Sign up for our 14-day free trial or book a free live demo.