Edit your profile information in Kommo

What you’ll need:

• A Kommo account on any plan: Base, Advanced, Pro, Enterprise, or a 14-day trial.

Keep in mind:

• Personal details and notifications are managed in Profile settings.

• Email, password, and security settings are managed in Profile security.

Your profile contains your personal details and notification preferences. This article shows how to update them and where to manage your sign-in details and security.

Update your personal details

To update your personal details:

1. Go to Settings → Profile settings.

2. Update the details you need:

   • Profile photo: Click the Camera icon to upload a new image.

   • Language: Choose your interface language.

   • Name: Edit your display name.

   • Phone: Update your phone number.

   • Note: Add internal information visible to admins and users with access to your profile.

3. Click Save.

Change your email address or password

Your email address and password are managed separately from your other profile details, in Profile security.

To find them:

1. Go to Settings → Security → Profile security.

2. Find the Sign-in details section.

For instructions, see Change your email and password in Kommo.

Choose which notifications you receive

To set up your notifications:

1. Go to Settings → Profile settings and scroll to the notification settings.

2. Turn on Receive notifications.

3. Choose where you want to receive notifications:

   • Advanced settings: Inside Kommo.

   • Email: In the inbox linked to your profile.

   • Mobile: In the Kommo mobile app.

   • Browser: As pop-up notifications. Make sure your browser allows them.

   • Telegram: In your connected Telegram account.

4. For each option, check the boxes for events you want to receive notifications about, such as calls, incoming emails, or tasks. Uncheck any you don’t need.

5. If you choose email notifications, select whether to receive them right away or at a specific time.

6. Click Save.

Note: To stop receiving all notifications, turn off Receive notifications and click Save.

Manage your profile security

Profile security settings help protect your account and show where you’re signed in. You can manage your two-step verification method, add passkeys, and sign out of devices you no longer use.

To find these settings:

1. Go to Settings → Security → Profile security.

2. Find the setting you want to manage.

For details, see:

• Manage your profile security in Kommo.

• Set up two-step verification in Kommo.

• Set up and use passkeys in Kommo.

If you need help

For problems changing your email address, resetting your password, or signing in, see Fix sign-in and access problems in Kommo.

For other profile issues, contact Kommo support.