What you’ll need:
A Kommo account on any plan: Base, Advanced, Pro, Enterprise, or a 14-day trial.
Administrator (Admin) access in Kommo (required for workspace-wide settings).
Only Admins can manage company and workspace-level settings.
Personal settings apply only to your own Kommo profile.
Email, password, and security settings are managed in Settings → Security.
Learn how to manage your Kommo account to keep personal details, company information, and workspace settings organized and up to date.
Managing your account helps you control how Kommo works for you and your team — from language and notifications to workspace settings and security controls.
Use cases
Set personal preferences: Adjust your language and notifications.
Update company details: Keep your business information accurate.
Manage user access: Control who can view, edit, or manage different areas.
Adjust workspace settings: Define how Kommo works for all users.
Protect your account: Manage sign-in security, review active sessions, and control where your team can access the workspace.
Account settings areas
Profile settings
Go to Settings → Profile settings to update your profile photo, name, phone number, language, and notification preferences. To change your email address or password, use Profile security instead.
Learn more in Edit your profile information in Kommo.
Workspace settings
Go to Settings → Workspace settings to manage your workspace name, subdomain, time zone, currency, and date and time formats. These settings apply to all users in your workspace.
Learn more in Manage workspace settings.
Security
Go to Settings → Security to manage security for your own profile or, if you’re an Admin, for the entire workspace.
Profile security
Open Settings → Security → Profile security to:
Change your email address or password and disconnect a linked sign-in account.
Set up two-step verification using email or an authenticator app.
Add and manage passkeys.
Review active sessions and sign out of devices you no longer use.
Changing your email address requires verification codes sent to both your current and new email addresses. You don’t need to disable two-step verification first.
Learn more in Manage your profile security in Kommo.
Workspace security
Admins can open Settings → Security → Workspace security to:
Require two-step verification for workspace users.
Restrict access by IP address or country.
Request, schedule, and download backups.
Note: Creating, scheduling, and downloading backup files requires a Pro or Enterprise plan, or an active 14-day trial.
Learn more in Manage workspace security in Kommo.
For problems changing your email address, resetting your password, or signing in, see Fix sign-in and access problems in Kommo.