What you’ll need:
A Kommo account on any plan: Base, Advanced, Pro, Enterprise, or a 14-day trial.
Access to the email address linked to your profile.
Access to your new inbox if you’re changing your email address.
Your authenticator app if you use it to verify password changes.
Keep in mind:
Changing your password signs you out of all devices, websites, and apps where you’re logged in with the current password.
Password-reset links expire after 12 hours and can be used only once.
Email and password changes are sensitive actions and require verification. Learn more in Manage security with two-step verification in Kommo.
Learn how to change your email address or password and disconnect a linked sign-in account, such as Google or Facebook.
Change your email address
To change your email address, you’ll need to verify your current email first, then your new one.
To change the email address:
Go to Settings → Security → Profile security.
Find the Sign-in details section.
Click Change email next to your current email address.
In the window that opens, enter your current email address and click Send code.
Check your current inbox. Enter the verification code in Kommo and click Confirm.
Enter your new email address and click Send code.
Check your new inbox. Enter the verification code in Kommo and click Confirm.
Your new email address replaces the previous one. Use it the next time you sign in to Kommo.
Note: Even if you use an authenticator app for two-step verification, changing your email address requires codes sent to your current and new email addresses. You won’t need a code from the app.
Change your password
Use this option if you’re already signed in and want to change your password.
Choose a password that you don’t use for other services. It must:
Contain at least 8 characters.
Include at least one uppercase letter, one lowercase letter, and one of these symbols: * ? & ! @
Not contain your name, email address, or workspace subdomain.
Be different from your current password..
To change your password:
Go to Settings → Security → Profile security.
Find the Sign-in details section.
Enter your current password in Current password.
Enter your new password in New password.
Enter it again in Confirm password.
Click Save.
Verify the change when prompted:
If two-step verification is enabled, enter a code from your active method: email or an authenticator app.
If it’s disabled, enter the code sent to the email address linked to your profile.
Reset a forgotten password
If you can’t sign in because you’ve forgotten your password, you can request a reset email from the login page.
Open the Kommo login page.
Click Forgot password?
Enter the email address linked to your Kommo profile.
Click Request password reset.
Open the password reset email from Kommo and click Change password.
Enter a new password with at least 8 characters, then enter it again to confirm.
Click Change password.
After that, return to the login page and sign in with your new password.
Note: Your workspace admin can also send you a password reset email.
If the reset email doesn’t arrive or you can’t use the link, see Fix sign-in and access problems in Kommo.
Disconnect Facebook or Google sign-in
If you signed in through Facebook or Google, the connected account appears in your sign-in details.
To disconnect the account:
Go to Settings → Security → Profile security.
Find the Sign-in details section.
Under Signed in via, find your connected account.
Click Disconnect and follow any on-screen instructions.
If you need help
If you have trouble changing your email address, resetting your password, or signing in, see Fix sign-in and access problems in Kommo.