Connect WhatsApp catalog to Kommo

What you’ll need

• A Facebook Business account with an active WhatsApp Business Account.

• Same WhatsApp Business Account connected to Kommo.

• A catalog created in Meta Commerce Manager (catalogs from the WhatsApp Business app aren’t supported).

• The catalog linked to your WhatsApp Business account in Meta WhatsApp Manager.

• Marketing message templates approved by Meta are required to send catalogs through bots or broadcasts. Learn more about Broadcasting.

• Any Kommo plan – Base, Advanced, Pro, Enterprise, or 14-day trial.

Keep in mind

• Only one catalog can be added per WABA.

• If you make changes to the catalog in Meta or your e-commerce platform, you’ll need to sync the catalog in Kommo to update the changes.

Connecting WhatsApp catalogs to Kommo lets you display and manage Meta product catalogs within Kommo chats, customize their settings, and sync them with your Meta account.

Connect WhatsApp catalog to Kommo

Before you connect WhatsApp catalogs to Kommo, connect Meta Product Catalog to your WhatsApp Business Account. Next, you can connect it to Kommo:

1. Go to WhatsApp Business. Click Connect.  

2. Click Catalogs.

3. Click Continue with Facebook.

4. Select a business portfolio and click Continue.

5. Select a catalog and click Continue.

6. Complete the Facebook connection process.

7. Click Connect.  

Note: The catalog won’t connect if it’s linked to a different WhatsApp Business Account than the one connected to Kommo.

The connection process is complete.

Manage catalogs in Kommo

Once the connection is over, you can reassess the catalog any time via WhatsApp Business → Catalogs. There you can:

1. Sync the catalog in case of any changes:

Note: Catalogs can’t be edited directly in Kommo. To make changes, update the catalog in Meta or your e-commerce platform and then sync it manually in Kommo. Changes don’t sync automatically, and the sync process can take up to 5 minutes.

2. Access the product list:  

3. Add a new catalog:

Note: Only one catalog can be connected at a time. When you add a new catalog, the previously connected catalog is removed and replaced with the new one. Any products imported from the previous catalog will also be deleted from Kommo.

4. Delete the catalog (check the checkbox first):  

Note: Catalogs can’t be deleted while a sync is in progress. When a catalog is deleted, all products imported from it are also removed from Kommo.

WhatsApp catalogs troubleshooting

Here are the most common issues you may encounter when connecting a WhatsApp catalog to Kommo and how to fix them.

Catalog is not linked to the selected WABA

To use a catalog in Kommo, it must be linked to the same WhatsApp Business Account (WABA) that is connected to your workspace.

Solution: Link the catalog to the WABA that is connected to Kommo. Follow the step-by-step instructions here.

Catalog is linked to WABA connected via the WhatsApp Business App 

If your catalog is linked to a WABA connected through the WhatsApp Business App, it won't be available for this integration.

Solution: Link the catalog to the WABA that is connected directly to Kommo. Learn about the different types of WhatsApp numbers and how to connect them in this article.

Catalog is linked to a different WABA

Your catalog is linked to a WABA that is not connected to Kommo.

Solution: Connect the WABA associated with the catalog to Kommo. For detailed instructions, see this guide.