What you’ll need:
Admin access to manage backups.
A Pro or Enterprise plan, or an active 14-day trial, to create, schedule, and download backup files. Learn more in Compare Kommo plans.
Keep in mind:
Backup requests are processed between 4:00 PM and 4:00 AM GMT. Requests made outside this period are queued.
When a backup is ready, Kommo sends you an email with the file.
You can request a copy of your workspace data whenever you need one or schedule backups to be created weekly or monthly. This article shows how to request, schedule, download, and restore backups.
Note: Kommo also creates daily backups automatically on all plans. These are used to restore workspace data if a server failure occurs; you don’t need to set them up.
Request a backup for today
Go to Settings → Security → Workspace security.
Find the Backup section.
Click Generate backup today.
A confirmation window will appear, letting you know that your backup is being processed. The button will change to Backup is already requested.
Kommo will process your request and send you an email when the backup is ready.
Schedule regular backups
Go to Settings → Security → Workspace security.
Find the Backup section.
Select Weekly or Monthly.
Click Save.
Kommo will create backups according to your selected schedule and send you an email when each file is ready.
Download a backup
Once a requested or scheduled backup is ready, you can download it from the email sent by Kommo or from your workspace.
Download from the email
Open the backup email from Kommo.
Click Download backup.
Download from your workspace
Go to Settings → Security → Workspace security.
Find the Backup section.
Find the backup you need and download the file.
The backup file is in ZIP format and contains your companies, contacts, leads, notes, tasks, and users.
Restore your data from a backup
You can use Kommo’s import feature to add data from your backup to your workspace.
Download the backup and extract the files from the ZIP archive.
Choose the file containing the data you want to import.
Follow the steps in Import data into Kommo.
Repeat for any other files you need.
Note: You can import only contacts, companies, and leads from the backup. Notes, tasks, and users cannot be imported.
Protect your workspace
For other ways to protect your workspace, including access restrictions and security activity, see Manage workspace security in Kommo.