What you’ll need:
Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial)
Keep in mind:
To import a spreadsheet, make sure it does not exceed 2 MB, contains no more than 10,000 rows, has no empty rows, and includes only one sheet. Only files that meet these requirements can be imported
Each Kommo plan includes a limited number of leads, contacts, and companies. You can view the exact limits here
Data import errors
Spreadsheet fails to import or fields are misaligned.
How to fix:
Verify that all required columns are filled and properly formatted.
Ensure matching field names for automatic linking.
Use Kommo’s import preview to check field mapping before completing the import.
Learn more about data import and export in Kommo in this article.
Duplicate leads, contacts, or companies
The same record appears more than once.
How to fix:
Avoid importing duplicate data by creating a separate spreadsheet for new records.
Merge duplicates after import.
Learn how to merge duplicate records in this article.
Leads not linked to contacts or companies after import
Leads aren’t automatically linked to the right contact or company.
How to fix:
Ensure your spreadsheets have matching fields (e.g., company name, contact name).
During import, map the relevant fields to link records.
You can also manually link a lead to a contact or company from the lead card.
Find out how to link records during import in this article