What you’ll need:
Any Kommo plan (Base, Advanced, Pro, or Enterprise) or an active 14-days trial.
Administrator (Admin) role in Kommo.
Keep in mind:
Backups don’t start immediately. All backup requests are processed. between 4:00 PM and 4:00 AM (GMT). Requests made earlier will be queued and completed during this window.
Automatic backups can be scheduled daily, weekly, or monthly.
Backup files are delivered by email and stored in your workspace settings.
Backups help you protect your data and recover your workspace if something goes wrong. In Kommo, you can generate backups manually or set them to run automatically on a schedule.
Create a backup
Use this option to generate a backup of your workspace data at any time.
Go to Settings → Workspace settings. Scroll down to Backup and click Generate backup today.
Wait for the email notification (this may take a few minutes).
Download the backup file from the email or from the Backup section in your account.
Set up automatic backups
Schedule backups to run automatically so your data is protected without manual work.
Go to Settings → Workspace settings → scroll down to Backup
Next to Periodically create backup, select either Weekly or Monthly. Click Save.
Kommo will generate backups based on your selected schedule.
You’ll receive an email notification each time a backup is ready and you can download it anytime from the same Backup settings page.
Restore data from a backup
Restoring a backup replaces your current workspace data with the data saved in the selected backup.
When a backup is restored:
Your workspace reverts to the saved data version
The restore action is logged in Activity Log
Updated records appear immediately across pipelines and profiles
Note: Restoring a backup overwrites current data. Make sure you select the correct backup before proceeding.
If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via WhatsApp. You can also hire a Kommo partner to do all the hard work for you.
Not a user yet? Sign up for our 14-day free trial or book a free live demo.