Connect Instagram to Kommo

What you’ll need

• An Instagram Business account.

• Access to the Meta Business Portfolio associated with the Instagram account.

• The Kommo interface language set to English.

Keep in mind

• The Kommo interface language set to English.

• Only one connection method can be active for an Instagram account.

• Accounts connected through Facebook authorization or the previous Instagram login remain active until they are disconnected.

This guide explains how to connect an Instagram Business account to Kommo through Meta Business Suite. Once connected, your team can manage Instagram conversations and supported interactions directly from Kommo.

Follow the instructions for your device:

• Connect Instagram on desktop

• Connect Instagram on mobile

Important: Due to Meta access restrictions, up to 15% of Instagram accounts may be unavailable for this connection method. If Meta displays You can’t log in with this Instagram account during authorization, connect Instagram through Facebook authorization instead.

Connect Instagram on desktop

Choose the option that matches your connection status:

• Connect from scratch

• Switch the connection method

• Reconnect your account

Connect from scratch

Step 1: Open the Instagram integration

You can access the integration in either of these ways:

• Go to Settings → Integration marketplace → Instagram.

• Go to Pipelines, select a pipeline, and open Automate.
  

  

  Then, click Add source → Add source on the Instagram card.

  

  

Step 2: Start the Instagram connection

Click Continue with Instagram.

Step 3: Authorize Kommo through Meta

The next screen depends on whether a Meta authorization already exists.

• If you’ve already authorized Kommo through Meta:

1. Click Get Started.

   

2. Review the access permissions and click Allow.

3. Wait for Meta to redirect you to Kommo.

• If you haven’t authorized Kommo through Meta yet:

1. Tap Continue with Instagram when the Meta authorization flow opens.

   

2. Enter your Instagram username and password.

3. If Instagram asks whether to save your login information, click Save Info or Not now.

4. Click Log in as [user’s name] (e.g., Log in as moonlightboutique).

5. Select the Facebook Business Portfolio and Instagram accounts you want to share with Kommo.
   

   Note: If an Instagram account does not appear, it may be associated with a different Facebook Business Portfolio. Confirm that the account appears under Meta Business Suite → Settings → Accounts → Instagram accounts.
   For additional help, see Meta’s Business Portfolio course or instructions for adding an Instagram account to a business portfolio.

6. Review the requested permissions and click Save.

7. Wait for Meta to redirect you to the integration modal in Kommo.

Step 4: Confirm the Instagram connection

Click the Settings tab and confirm that the connected Instagram account appears.

Switch the connection method

Use this section if Instagram or Messenger was previously connected through Facebook authorization. The associated Facebook Business Portfolio appears automatically in the Instagram integration.

If the Facebook Business Portfolio does not appear, see Meta's Business Portfolio course before continuing.

Important: You can keep the existing connection without switching. However, the previous connection method may not support Private Reply and other features available through the current connection method.

1. Open the Instagram integration from Settings → Integration marketplace → Instagram, or go to Pipelines → select a pipeline → Automate → Add source on the Instagram card.

2. Click the Settings tab and confirm that the connected Facebook Business Portfolio appears.

   

3. Click Log out.

4. Follow the instructions under Connect from scratch (on desktop).

Reconnect your account

Use this section when an active Meta session exists but the authorization between Kommo and Meta has expired or was reset.
In this situation, Kommo displays Reconnect.

Step 1: Prepare the integration for reconnection

1. Open the Instagram integration from Settings → Integration marketplace → Instagram, or go to Pipelines → select a pipeline → Automate → Add source on the Instagram card.

2. Log out of the Instagram integration.

3. Uninstall the Instagram integration.

Step 2: Reconnect Instagram

1. Install the Instagram integration again

2. Then, click Continue with Instagram.

3. Click Reconnect.

   

4. In Meta, select the Facebook Business Portfolio and Instagram accounts you want to share with Kommo.

5. Review the requested permissions and click Save.

6. Wait for Meta to redirect you back to the Instagram integration modal in Kommo

Step 3: Confirm the reconnection

Click the Settings tab and confirm that the Instagram account appears.

Connect Instagram on mobile

Follow the instructions that match your connection status:

• Connect from scratch

• Switch the connection method

• Reconnect your account

Connect from scratch

Important: The connection process is the same in the Kommo mobile app for iOS and Android.

Step 1: Open the Instagram integration in the app

1. Open Help center → Quickstart tab → expand Connect chat apps .

   

2. Find Instagram → tap Connect.

   

Step 2: Start the Instagram connection

1. Tap Sign in to Instagram.

   

2. Kommo opens the Meta authorization page in your browser.

3. Scroll down and tap Log in with Instagram.

   

Step 3: Authorize Kommo through Meta

1. If your device opens the Instagram app, select a browser under Complete action using to continue the authorization in your browser.

   

2. Enter your Instagram credentials or use a saved password, then tap Log in.

3. If Instagram asks whether to save your login information, tap Save Info or Not now.

4. On the Meta Business Suite authorization page, tap Log in as [user’s name] (e.g., Log in as solmarket).

5. Select the business assets you want to share with Kommo:

   • Facebook Business Portfolio

   • Instagram account(s)

   

6. Tap Continue.

7. Review the permissions and business assets that will be shared with Kommo.

8. Tap Save to authorize access and return to Kommo.

Step 4: Add and confirm the Instagram account

1. Tap Add another account to view the Instagram accounts available through the connected Facebook Business Portfolio.
   You can connect multiple Instagram accounts.

   

2. Tap + Add next to each Instagram account you want to connect.

3. Confirm that the connected accounts appear with their names and profile pictures.

Switch the connection method

Use this section if Instagram or Messenger was previously connected through Facebook authorization and you want to switch to the current Instagram connection method.

Important: You can keep the existing connection without switching. However, the previous method is not recommended because it may not provide access to Private Reply and other enhanced functionality available through the current connection method.

1. Open Help center → Quickstart tab → expand Connect chat apps .

2. Check the apps list and confirm that Messenger appears as Connected.

   

3. Then, tap Connect next to Instagram.

4. Confirm that Kommo displays the connected Facebook Business Portfolio.

   

5. Tap Log out.

6. Follow the instructions under Connect from scratch (on mobile).

Reconnect your account

Use this section when an active Meta session exists but the authorization between Kommo and Meta has expired or was reset.
In this situation, Kommo displays Reconnect.

Step 1: Prepare the integration for reconnection

1. Open Help center → Quickstart tab → expand Connect chat apps .

2. Find the Instagram app → tap Connect.

3. Log out of the Instagram integration.

4. Uninstall the Instagram integration.

Step 2: Reconnect Instagram

1. Open Help center → Quickstart → Connect chat apps.

2. Find the Instagram app → tap Connect.

3. Tap Sign in to Instagram.

4. Tap Reconnect.

   

5. Continue with the steps under Connect from scratch (on mobile).

To learn more about what you can do after connecting Instagram to Kommo, see the Instagram overview article.