What you’ll need:
An active Kommo subscription plan.
Admin permissions in the account.
Keep in mind:
AI credit packages add credits on top of the credits already included in your subscription plan, increasing the total amount of available AI credits in the account.
Purchased AI credits renew on the same billing period as your subscription plan.
Installment payments for AI credit packages are handled through Ebury and are available only for accounts based in Brazil.
Purchasing only an AI credit package does not enable auto-renewal unless auto-renewal was already active on the account.
AI credit packages apply to the entire workspace, meaning all seats in the account share the same additional AI credit balance.
This article explains how to purchase AI credit packages, how AI credit package auto-renewals work, and which payment options are available.
Learn more about Kommo AI limits.
How AI credit add-ons work
Purchased AI credits are added on top of the credits already included in your subscription and renew on the same billing cycle.
For example:
Your account is on the Advanced plan and includes 1,250 AI credits/month per seat. It renews on July 15.
Before this date, your account reaches the available AI credits limit, so you purchase an AI credit package with 5,000 AI credits for at least three months.
What happens:
Your total available AI credits increase to 6,250 (1,250 included AI credits per seat+ 5,000 additional AI credits = 6,250 total AI credits).
Your subscription plan and included features stay the same.
On July 15, your AI credits reset based on your subscription plan and active AI credit package.
Unused AI credits expire at the end of the billing period and do not carry over to the next month.
Important: AI credit packages only extend AI usage limits. They do not change your subscription plan or unlock additional subscription features. Learn more about Kommo plans and their limits.
Available AI credit packages
Currently, Kommo offers four AI credit packages:
Scale Custom — starts at 100,000 credits per month
Important: The Scale Custom package allows you to add AI credits manually in increments of 5,000 credits/month for an additional $10.
Payment methods for AI credit packages
When purchasing an AI credit package, the following payment options and renewal rules apply:
Using auto-renewals
Auto-renewal is an option for automatic payments made using your saved payment method. It is used to renew paid items in Kommo, including AI credit packages.
Auto-renewal is enabled after a successful payment for any order that includes a subscription-related action, such as:
Buying a new subscription
Renewing a subscription
Upgrading a plan
Adding extra users
Note: At the end of each billing cycle, AI credit packages renew automatically unless auto-renewal is turned off. Turning off auto-renewal stops automatic renewals for both subscriptions and AI credit packages.
To learn more about renewals, check our article.
Buying only an AI credit package
The payment process depends on whether auto-renewal is already enabled in your account:
If auto-renewal is enabled, the payment uses the saved card and automatic renewals continue.
If auto-renewal is not enabled, purchasing only an AI credit package does not automatically enable auto-renewal.
Paying in installments
Instead of paying the full amount at once, you can choose to pay for an AI credit package in installments.
Installments are available only through Ebury for accounts based in Brazil
A commission applies when choosing 7 or more installments
There is no limit on the number of installment purchases per account
Installments can also be used for subscription renewals
The same number of installments applies to both subscriptions and AI credits packages
These installment rules apply whether the payment is one-time or renewed automatically.
How to purchase an AI credit package
To buy an AI credit package, follow these steps:
Go to Settings → Billing and open the Add-ons tab.
In the Available add-ons section, click Add credits.
You’ll be redirected to the checkout page, where you can select the AI credit package you want to purchase.
Note: You can remove the AI credit package from your order by clicking the Remove button.
Next, choose the subscription period for the AI credit package.
Important: AI credit packages remain active from 3 months up to the end of your current Kommo billing period, depending on your subscription term.
Click Continue.
On the payment page, choose one of the available payment methods:
Credit card - supports Ebury (available only in Brazil)
PayPal
Optionally, you can provide your invoice details:
Company name
Country
Company address
Click Proceed to payment.
Complete the payment. Once it’s successful, a success modal window will appear.
After the payment is completed, you can check the purchase details in the Order history tab, including:
Order number
Creation date
Price
Status
Actions
Note: If you request an invoice, a PDF invoice appears on the right side.
After a successful payment, auto-renewal is automatically enabled only if the order includes a subscription-related action (for example, a new subscription, subscription renewal, plan upgrade, or adding users).