---
title: "WhatsApp Business API sunsetting"
slug: "whatsapp-business-api-sunsetting"
updated: 2025-12-04T06:03:17Z
published: 2026-03-26T10:59:27Z
canonical: "support.kommo.com/whatsapp-business-api-sunsetting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Business API sunsetting

> [!WARNING]
> Kommo has a [new left menu](/v1/docs/meet-kommos-new-left-menu). Some images in this article may look different from what you see in your account. We’ll update them soon.

> [!NOTE]
> **Requirements:**
> 
> - Access to your Meta Business Manager to connect your number.
> - An active WhatsApp Business integration in Kommo. See [how to connect WhatsApp Business.](/v1/docs/connect-whatsapp-business-to-kommo)
> - Your number must not already be connected to another WhatsApp integration.
> 
> **Limitations:**
> 
> - Migration is only available for numbers already connected in Kommo.
> - Automations (like bots and triggers) will reset during migration and need to be reconfigured.

Kommo is upgrading its WhatsApp integration from the **WhatsApp Business API** to the new **WhatsApp Business integration**. This change is important because the new integration connects directly to Meta’s Cloud API. That means:

- It’s more stable and reliable
- You’ll get Meta’s updates and features right away
- There are no extra Kommo fees—just Meta’s conversation prices

Your contacts and chat history will stay safe. We’ve also built a tool to make the migration smooth, so you can keep messaging in your existing chats.

## What will happen to WhatsApp Business API users?

From **October 1, 2024,** Kommo no longer maintains or supports the WhatsApp Business API. Your numbers remain active, but the integration may not work properly. Here’s what this means:

- **No updates:** no new features or bug fixes
- **No customer support**: Kommo support won’t assist with this integration
- **No top-ups:** topping up balances ended September 20, 2024
- **No new numbers:** you can’t connect additional numbers to the API

## Benefits of switching to WhatsApp Business integration

Switching to WhatsApp Business integration offers several advantages over the traditional WhatsApp Business API:

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/comparison-table-en.png)

- **Increased stability** – The integration connects directly with Meta’s Cloud API, which reduces errors and improves reliability.
- **No additional fees** – The $0.002 per message Kommo fee no longer applies. You only pay Meta’s conversation prices.
- **24-hour customer service window** – Each time a client messages you, a 24-hour window opens. During this time, you can reply freely without using templates.
- **Enhanced features** – You can use quick reply buttons, list messages, media templates, and message reactions that weren’t supported before.
- **Customizable source names** – Sources can be renamed in Kommo to better fit your workflow.
- **Advanced statistics** – The WhatsApp statistics section now includes more detail, such as:

**-** **Conversations:** Track free entry conversations, free tier conversations, regular paid conversations, and the total number of conversations. You can also see the total cost of all conversations.

- **Templates:** Monitor the number of templates sent, delivered, read, and clicked.

- **Messages:** Keep track of messages sent and delivered.

[Learn more about the WhatsApp statistics in Kommo here.](/v1/docs/track-your-whatsapp-results-with-analytics)

## How to request a refund for the remaining WABA balance

If you migrate your number and still have funds left in your WhatsApp Business API balance, you can request a refund. To do this:

1. Go to the **Help Center** in your Kommo account.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/chat-with-support-en.png)
2. Click **Chat with support.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/help-center-en.png)
3. Request the refund directly with the team.

## How to migrate the number to WhatsApp Business integration

Kommo includes a **source merging** feature to make migration easier. With it, you can:

- Continue existing conversations without losing chat history.
- Transfer previously created messaging templates automatically
- Reset automations (bots and triggers) so they work with the new integration

For detailed instructions, see our [How to migrate your number to WhatsApp Business article.](/v1/docs/connect-to-whatsapp-business-from-different-integrations-or-providers-outside-kommo)

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via [WhatsApp.](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0) You can also [hire a Kommo partner](https://www.kommo.com/partners/) to do all the hard work for you.

Not a user yet? [Sign up for our 14-day free trial](https://www.kommo.com/product-overview/) or book a [free live demo.](https://calendly.com/kommo-sales/demo?month=2022-10)