--- title: "Manage user lifecycle in Kommo" slug: "user-lifecycle" description: "Manage the user lifecycle in Kommo to control access, organize teams, and keep your workspace secure as responsibilities change." tags: ["Access Control", "Team Organization", "User Lifecycle Management"] status: "new" updated: 2026-07-22T14:17:06Z published: 2026-07-22T14:17:06Z canonical: "support.kommo.com/user-lifecycle" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage user lifecycle in Kommo > [!NOTE] > **What you’ll need:** > > - Any Kommo plan (Base, Advanced, Pro, Enterprise, or a 14-day trial) > - Administrator (Admin) access in Kommo > - A valid email address for each teammate you add > > **Keep in mind:** > > - Each invited teammate must accept their invitation before they can access the workspace > - Group membership does not grant access by itself; visibility depends on the user’s permissions, including Team-wide access > - Disabled users can be reactivated, while removed users are permanently deleted after their data is reassigned > - Adding users may affect seat usage and billing; disabling or removing users does not automatically change your subscription User lifecycle management in Kommo helps Admins bring teammates into a workspace, give them the right access, and update or remove access as responsibilities change. It keeps collaboration organized, protects customer data, and preserves clear ownership of leads, contacts, conversations, and tasks. ## Use cases - **Onboard new teammates** — Add people to your workspace so they can collaborate on leads, conversations, and tasks. - **Match access to responsibilities** — Give each person only the tools, pipelines, and data they need for their role. - **Organize teams by function** — Group users into teams such as Sales, Marketing, or Support to simplify visibility and access management. - **Adapt when roles change** — Update a user’s group, role, or permissions without creating a new account. - **Offboard securely** — Disable temporary access or permanently remove former teammates while preserving and reassigning their work. - **Keep seat usage accurate** — Track active and inactive users and understand how access changes may affect billing. For step-by-step instructions, see [Invite your teammates](https://kommo.document360.io/docs/en/invite-teammates) and [Manage seats in Kommo](https://kommo.document360.io/docs/en/add-or-remove-seats-setup). ## Subfeatures in user lifecycle management User lifecycle management brings the main access controls into one workflow: - Use [invite and add users](/docs/user-lifecycle#invite-users) to bring new teammates into the workspace. - Apply [roles and permissions](/docs/user-lifecycle#roles-permissions) to control what each person can see and do. - Organize [user groups](/docs/user-lifecycle#user-groups) to reflect your team structure and simplify shared access. - Manage [user status and seats](/docs/user-lifecycle#user-status-seats) as people join, leave, or return. ### Invite and add users Invite teammates when they need to collaborate in your workspace. Each user gets their own login and works with the information available to them. - **Best for:** New sales reps, managers, support specialists, and other teammates joining your workflow - **What they can work with:** Leads, conversations, contacts, and tasks available through their assigned access - **Main benefit:** New teammates can start working with the right information without receiving unnecessary access ![Add a teammate in Kommo user management](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-invite-your-teammates-setup-image-wo5qr58z.png) Learn how invitations work in our [Invite your teammates](https://kommo.document360.io/docs/en/invite-teammates) article. ### Set roles and permissions Use roles and permissions when teammates need different levels of access based on their responsibilities. - **Sales reps:** Work only with their own leads and assigned conversations - **Managers:** Get team-wide visibility and access to the reports they need - **Admins:** Control viewing, editing, deleting, exporting, and access to pipelines, fields, inboxes, media, and automations **Main benefit:** Clear access boundaries reduce accidental changes and keep sensitive information available only to the right people. ![Custom user permission levels in Kommo](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-set-permissions-and-access-levels-setup-image-iihhy2i8.png) Explore the available controls in [Set permissions and access levels in Kommo](https://kommo.document360.io/docs/en/set-permissions). ### Organize users into groups Create groups that reflect how your team is organized and how people work together. - **Common group structures:** Sales, Marketing, Support, regional teams, or separate business units - **Use groups when:** Several users share responsibilities or need access to the same leads - **As your team changes:** Move users between groups without recreating their accounts **Main benefit:** Groups make users easier to organize and simplify team-wide visibility as your business grows. ![Create and manage user groups in Kommo](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-create-user-groups-setup-image-1yzfklrm.png) See [Create user groups in Kommo](https://kommo.document360.io/docs/en/create-user-groups) for details. ### Manage user status and seats Use user statuses as teammates join, take temporary leave, return, or leave your company. - **Disable:** Stop access temporarily when the user may return later - **Reactivate:** Restore access for a previously disabled user - **Remove:** End access permanently after the user’s data has been reassigned **What happens to their work:** Leads, contacts, tasks, and conversation history can be reassigned so ongoing work stays with your team. **Billing:** User status affects available seats, but changing a user’s status does not automatically adjust your subscription. ![Change group, disable, or remove users in Kommo](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-invite-your-teammates-setup-image-qgdoaxji.png) Review status and seat changes in [Manage seats in Kommo](https://kommo.document360.io/docs/en/add-or-remove-seats-setup). ## Related - [Manage users and roles permissions](/manage-user-roles.md) - [Invite your teammates](/invite-teammates.md) - [Manage seats in Kommo](/add-or-remove-seats-setup.md)