---
title: "Measure client satisfaction with Net Promoter Score (NPS)"
slug: "use-net-promoter-score-nps-in-kommo"
description: "Learn how to configure the Net Promoter Score (NPS) bot in Kommo to gauge the client satisfaction level."
tags: ["Client Feedback", "Net Promoter Score", "NPS Bot"]
status: "update"
updated: 2026-08-07T08:43:20Z
published: 2026-08-07T08:43:20Z
canonical: "support.kommo.com/use-net-promoter-score-nps-in-kommo"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Measure client satisfaction with Net Promoter Score (NPS)

# 

> [!NOTE]
> **What you’ll need:**
> 
> - Advanced, Pro, or Enterprise Kommo plan.
> - At least one messenger connected to Kommo.
> - Admin permissions to set up the NPS bot.
> 
> **Keep in mind:**
> 
> - Your average net promoter score as well as other NPS statistics are available on the **Dashboard**. To learn more about the Dashboard and its widgets, read our [article](/resources/docs/dashboard-widgets#net-promoter-score-nps).

The **Net Promoter Score (NPS)** bot is a chat tool that lets you collect client feedback directly within your messenger-based sales and marketing workflows. Once triggered, it asks clients to rate the quality of their service on a 1-to-10 scale. You can track these responses over time to evaluate overall client satisfaction, and automatically alert team members to low scores.

## Use cases

- Send an automated rating request right after resolving a support chat to measure overall service quality.
- Automatically alert account managers when a client gives a score of 6 or lower so they can intervene and resolve issues quickly.
- Use the bot’s auto-close feature to clear inactive support threads after receiving a rating or after 24 hours of inactivity.

## Set up the NPS bot

### Step 1: Enable NPS bot

1. Go to **Settings**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-ktg63wvs.png)
2. Select **Chat settings** and toggle the **Net Promoter Score** switcher. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-38aox9cc.png)

### Step 2: Configure NPS bot settings

By default, the NPS bot:

- Marks conversations closed once the bot receives an answer or
- Marks conversations closed if the bot does not receive an answer within 24 hours.
- Never marks the conversation as done if it's unread.
- Notifies the lead's responsible user if you get a score of 6 or below.

You can manage those settings:

1. Select the dropdown in the **Net Promoter Score** section and set the time period after which an unanswered conversation will be automatically closed.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-bd9a1xxs.png)
2. Click **Edit NPS bot**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-byx2zle3.png)
3. Customize the behaviour of the NPS bot (if needed):
  1. Change the message the bot will send to the client.Set up the time when the bot will auto-close the conversation.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-hpxs6od0.png)
  2. Set the score that triggers notification of the responsible user.
  3. Click **Save** in the **NPS bot** window to save the bot settings.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-qqdoqb16.png)

> [!NOTE]
> **Tip**: You can always roll back to the initial bot settings by clicking **Restore default settings**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-us8104rm.png)

### Step 3: Save settings

1. Click **Save** in the **Communication** tools section to save NPS settings.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-wxwwx10f.png)
2. Once you turn on the NPS bot, you will see a **Send NPS** button inside the chats.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-isp2rbl9.png)

When launched, the NPS bot will ask your client to assess the quality of the service on a scale from 1 to 10.

## Related

- [Set up your team’s goals](/teams-goals.md)
- [Manage client messages in Kommo](/manage-client-messages-in-kommo.md)
- [WhatsApp Business overview](/whatsapp-business-overview.md)