---
title: "Manage your Kommo subscription"
slug: "upgrade-plan"
description: "Learn how to upgrade, downgrade, or renew your Kommo subscription and adjust your workspace features and limits."
updated: 2026-09-15T08:15:54Z
published: 2026-09-15T08:15:54Z
canonical: "support.kommo.com/upgrade-plan"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your Kommo subscription

> [!NOTE]
> **What you’ll need:**
> 
> - **Admin** access in Kommo
> - A valid payment method:
>   - **Brazil:** Credit card or Pix (payments accepted in BRL, installments are available for credit card payments)
>   - **Other countries:** Card or PayPal (payments accepted in USD)
> 
> **Keep in mind:**
> 
> - The minimum subscription period is **6 months**
> - Discounts are available for **9-, 12-, and 24-month** plans
> - Subscriptions apply to the **entire workspace** — all users share the same plan
> - Subscription auto-renewals are enabled by default for all payment methods **except Pix**
> - Auto-renewal payments can be disabled at any time
> - Each subscription includes a limited number of AI credits. Additional AI credits can be purchased [separately](/resources/docs/ai-agent-packages-purchase)
> - If you want to pay in your local currency, contact a local Kommo [partner](https://www.kommo.com/partners/)
> - Pricing and payment options vary by region

> [!WARNING]
> **Important**: Some features described in this article may not be available yet. They will be released soon.

Kommo offers four plans – Base, Advanced, Pro, and Enterprise. Each plan includes different features and limits. Plans are charged per seat, and the number of seats also affects your plan limits – the more seats you have, the higher the limits.

By choosing the right plan and number of seats, you can create a subscription that fits your business best.

> [!WARNING]
> Important: **Starting September 1, 2026,** Kommo will introduce [regional pricing](/resources/docs/kommo-subscription-plans-overview#regional-pricing2) for the Base and Advanced plans. New users and existing users who switch plans after this date will be charged based on the new price for their **Billing country**. If you keep your current plan, your subscription price will stay the same.

In this step-by-step guide, you’ll learn how to purchase your first Kommo subscription, upgrade your plan, add seats, renew your subscription, and check or change your Billing country.

## 

## Billing page

On June 1, 2026, Kommo introduced a new billing page. Now you can see all the details and manage your subscription more easily.

To open the billing page, go to **Settings** and select **Billing**. ![Settings page displaying billing details, payment method, and renewal information with highlighted sections.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/NEW-billing-page-en.png)

The billing page has 4 tabs:

- **My plan** – See your current plan, number of seats, and renewal date. You can also view and manage your payment information here.
- **Add-ons** – See all available add-ons and purchase the ones you want.
- **Usage** – Track how much of your plan limits you’ve used. Learn more about Kommo plan limits [here](/v1/docs/plans-limits).
- **Order history** – View all your purchases and download invoices.

## Purchase your first Kommo subscription

1. Go to **Settings → Billing,** click **Explore plans.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/purchase-1-en(1).png)

1. Select the plan. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/purchase-2-en(1).png)
2. Choose the subscription period, add number of seats, then click **Continue**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/purchase-3-en(1).png)
3. Enter your payment and billing information:

For countries other than Brazil:

For Brazil:
  - Choose a payment method.
  - Enter your billing details. Click **Continue**. ![Checkout page displaying payment method, billing details, and order summary for Kommo plan.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/NEW-purchase-4-en(1).png)
  - Choose a payment method and select the number of installments, if needed.
  - Enter your taxpayer details.
  - Add your billing details. Your invoice name and CPF/CNPJ are copied from your taxpayer details automatically.
  - To use different billing details, uncheck **Use name and CPF/CNPJ from taxpayer info** and enter them manually.
  - Click **Continue with Ebury**. ![Checkout page displaying payment method, taxpayer info, and billing details sections.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/NEW-purchase-5-en.png)
4. Complete your payment.

> [!NOTE]
> **Note:** After your payment is completed, Kommo saves your payment and billing details in your workspace for future purchases. You can remove your saved payment details by [turning off auto-renewal payments](/resources/docs/recurring-payments). You can also update or delete your billing details in **Settings** → **Billing** → **My plan**.

## Upgrade your plan

Use this option to unlock higher limits or advanced features.

1. Go to **Settings → Billing**, and on the **My plan** tab, click **Upgrade**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/upgrade-plan-1-en(2).png)
2. Select the plan you want to upgrade to. Click **Upgrade**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/upgrade-plan-2-en(2).png)
3. Check the order details, click **Continue**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/upgrade-plan-3-en(2).png)
4. Review your saved payment method and payment details. To use another payment method or enter new details, click Change.
5. Review your saved billing details. To update them, click the **pencil icon**, make your changes, and save them.
6. Click **Continue** and complete the payment. ![Payment method selection and billing details for Kommo subscription checkout process.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/NEW-upgrade-plan-4-en.png)

> [!NOTE]
> **Note:** Seat pricing is prorated based on the remaining subscription period. To reduce the number of seats, contact [Kommo support.](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0)

## 

## How to check and change your Billing country

When you purchase your first subscription or upgrade your current plan, Kommo automatically detects your location and saves it as your Billing country. Learn more in [Compare Kommo plans](/resources/docs/kommo-subscription-plans-overview).

To check or change your Billing country:

1. Go to Workspace settings.
2. Find the **Billing country** field and check the country shown there. ![Workspace settings showing the Billing country field with the selected country and lock icon highlighted.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/check-billing-country-en (1).png)
3. If the country is incorrect, hover over the lock icon next to the field. In the tooltip that appears, click **Contact support**. ![Workspace settings showing the Billing country field with a lock icon and tooltip with a clickable Contact support option](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/change-billing-country-en.png)
4. In the Support chat, explain which country should be set, then click Send.

> [!NOTE]
> Note: Your Billing country is used to determine which regional price applies to your Kommo subscription. It does not have to match the country in your billing details, which is used for invoice information.

## Request Enterprise plan

In Kommo, the Enterprise plan is designed for companies looking for a flexible, scalable solution. It can be fully customized to match your business needs and requirements.

To request the Enterprise plan:

1. Go to **Settings → Billing**, click **Upgrade.**
2. Select the Enterprise plan, click **Talk to us**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/request-enterprise-1-en(2).png)
3. Fill in your contact details, click **Request a call**. Our team will contact you shortly. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/request-enterprise-2-en(1).png)

## Add seats to your current plan

Add seats when your current user limit no longer meets your team’s needs:

1. Go to **Settings → Billing**, and on the **My plan** tab, click **Add seats**.![Billing settings showing plan details, seats used, and options to add seats.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/NEW-add-seats-1-en.png)
2. Set the number of user seats, click **Continue**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/add-seats-2-en(2).png)
3. Check the order details, click **Continue**.
4. Review your saved payment method and payment details. To use another payment method or enter new details, click **Change.**
5. Review your saved billing details. To update them, click the pencil icon, make your changes, and save them.
6. Click Continue and complete the payment.

## 

## Extend your subscription

1. Go to **Settings →** **Billing,** click **Extend subscription.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/extend-1-en(2).png)
2. Select a subscription period, click **Continue**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/extend-2-en(2).png)

1. Check the order details, click **Continue**.
2. Choose a payment method, enter the billing invoice details, then click Continue.
3. Complete your payment on the payment page. Once your payment is confirmed, your subscription will be extended automatically.

You’ll receive a reminder email **9 days before** your subscription expires. A renewal order is created automatically with your current plan, seats, and billing period.

> [!NOTE]
> **Note:** Extending a subscription is only available if auto-renewals are turned off.

## 

## Verify the change

If you’ve successfully made a purchase, invoices will appear as **Paid** in **Billing → Order history**. ![Order history table showing paid and canceled statuses for various transactions.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/NEW-verify-1-en-1.png)

New features become available immediately after your payment is processed.

If the change doesn’t apply or you can’t complete the process, see [Fix billing or payment issues.](/resources/docs/billing-troubleshooting)

## Related

- [Kommo plans & billing overview](/billing-overview.md)
- [Manage payment methods and billing details in Kommo](/payment-methods.md)
- [Manage auto-renewal payments in Kommo](/recurring-payments.md)