--- title: "Two-step verification in Kommo" slug: "two-step-verification" description: "Add an extra layer of security to your Kommo account by enabling two-step verification for safer logins." updated: 2026-03-24T16:49:18Z published: 2026-03-24T16:49:18Z canonical: "support.kommo.com/two-step-verification" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Two-step verification in Kommo > [!NOTE] > What you’ll need: > > - Access to your registered email address > - Kommo desktop version (two-step verification can only be enabled or disabled on desktop) > - Admins only: You must enable two-step verification on your own profile before enforcing it for all users > > Keep in mind: > > - Every login requires your password and a 6-digit email code > - If you lose access to your email, you’ll need backup codes to log in > - Backup codes are shown once only — if lost, you must disable and re-enable two-step verification to generate new ones Two-step verification protects your account with an email-based verification step. Even if someone knows your password, they won’t be able to log in without access to your email. ## Enable two-step verification Use this option to secure your own account. 1. Go to **Settings → Profile settings**. 2. Scroll to the **Security** section and turn on **Two-step verification**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-sakilasr.png) 3. Click **Send code**. Enter the 6-digit code sent to your email and click **Confirm**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-vf70lu36.png) ## Save your backup codes After activation: - Copy the **backup codes** and store them somewhere safe - Each code can be used once - These codes are your only way to log in if you lose email access > [!NOTE] > **Note:** You’ll only see backup codes during setup. If you lose them, you’ll need to disable and re-enable two-step verification. **![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-kqndz9dd.png)** Once setup is complete: - Two-step verification appears as **Active** in your profile - You’ll receive a confirmation email - You’ll be logged out of all devices except the current one From now on, every login — including social login and mobile — requires a two-step verification code. > [!NOTE] > **Note:** After enabling two-step verification, you’ll need to enter your current password to make any changes to it. Admins can also view which users have two-step verification enabled in the **Users management.** ## Disable two-step verification Turn off two-step verification if you no longer want the extra verification step. 1. Go to **Settings → Profile settings**. 2. Scroll to **Security** and turn off **Two-step verification**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-l030v3jq.png) 3. Click **Send code**, enter the email code, and click **Confirm**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-wg7xm7s3.png) After disabling: - You’ll receive a confirmation email - Existing backup codes become invalid - Logins will no longer require two-step verification ## Require two-step verification for all users (Admins only) Use mandatory two-step verification to enforce stronger security across your workspace. 1. Go to **Settings → Workspace settings**. Scroll to **Mandatory two-step verification**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-f2uwc5tq.png) 2. Turn on the **Mandatory two-step verification** toggle.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-pyd305d1.png) 3. Complete the following steps: - Choose a compliance period (1–10 days). - Enter the verification code sent to your email.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-f5j6l171.png) Once enabled: - Users see a notice that two-step verification is required - After the deadline, users must enable two-step verification at their next login ## Turn off mandatory two-step verification (Admins only) Remove the requirement for users to enable two-step verification. 1. Go to **Settings → Workspace settings**. Scroll to **Mandatory two-step verification**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-iauhdy5y.png) 2. Turn of the Mandatory two-step verification toggle. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-anty6fwo.png) 3. Enter the verification code sent to your email. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-two-step-verification-en-image-h99wey6r.png) After disabling, users without two-step verification can log in normally. ## Related - [Manage workspace settings](/manage-workspace-settings.md) - [Edit your profile information](/edit-profile-information.md) - [Change your language](/change-your-language.md)