---
title: "Troubleshooting tasks and bookings in Kommo"
slug: "troubleshooting-tasks"
description: " Learn how to identify and fix the most common task and bookings issues."
updated: 2026-06-11T08:21:35Z
published: 2026-06-11T08:21:35Z
canonical: "support.kommo.com/troubleshooting-tasks"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting tasks and bookings in Kommo

> [!NOTE]
> **What you’ll need:**
> 
> - Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial).
> 
> **Keep in mind:**
> 
> - Only users with the **Admin** role can add new task types.
> - Only users with the Admin role can manually create and manage bookings.
> - Tasks can overlap with other tasks and with bookings, but bookings cannot overlap each other.

Here’s a quick guide to fixing common issues with tasks and bookings.

## Task or booking not visible in calendar

**Possible reasons:**

- Wrong filter is applied
- Task or booking was completed
- Task or booking was deleted

**How to fix:**

1. Go to **Calendar** → Choose any view you prefer.
2. Click the **Filter bar**.
3. Select **All events** to see tasks assigned to anyone, or **My events** for your own tasks and bookings.
4. If the task or the booking still doesn’t appear, try **Completed events**.
5. If needed, check **Deleted events**.

Learn more about filter and search features in this article.

## Tasks or bookings not sending notifications

**How to fix:**

Verify notification settings in **Settings** → **Notifications** and ensure your email or in-app alerts are enabled.

Note: Notifications can only be sent to the personal email address linked to the user’s profile, not to the workspace email address.

Learn more about notification settings in [this article](/v1/docs/manage-notifications-on-mobile-setup).

## Cannot assign tasks to a team member

**How to fix it:**

Ensure the user has proper access rights and is active in Kommo.

Learn more about user access rights in [this article](/v1/docs/set-permissions).

## Google Calendar integration doesn’t work

**Possible reasons:**

- Sync was deactivated
- The connection process wasn’t completed
- Connected Google Calendar is not the main one (for a free Google account).

**How to fix:**

1. Go to **Calendar → Sync** and switch status to **Active.** **OR**
2. Go to **Integration Marketplace → Google Calendar**, click **Log out**, log in again, and click **Save.** **OR**
3. Go to **Integration Marketplace → Google Calendar** and make sure the **main calendar** is connected, then click **Save.**

Learn more about Google Calendar integration in [this article](/v1/docs/google-calendar-overview).

## Related

- [Tasks & calendar overview](/tasks-calendar-overview.md)
- [Create and assign tasks](/create-assign-tasks.md)
- [Work with pipelines, chats, and tasks on mobile](/pipelines-mobile.md)