---
title: "Troubleshooting chat inboxes"
slug: "troubleshooting-chat-inboxes"
description: "Learn how to troubleshoot and fix the most common issues related to chat inbox and team inbox in Kommo."
tags: ["Chat Inboxes", "Messaging Issues", "User Permissions"]
updated: 2026-06-30T09:49:47Z
published: 2026-06-30T09:49:47Z
canonical: "support.kommo.com/troubleshooting-chat-inboxes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting chat inboxes

# 

> [!NOTE]
> **What you’ll need:**
> 
> - Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial).
> - Admin access in Kommo.
> 
> **Keep in mind:**
> 
> - Only one account per channel (Facebook, Instagram, WhatsApp, etc.) can be connected to Kommo.

# 

## Messages not sending

**Possible causes:**

- Channel disconnection (you’ll get an error warning when you try to send the message).
- Messaging limits or restrictions (e.g., WhatsApp 24-hour rule)

**What to check:**

- Reconnect the messaging channel
- Ensure you are within the allowed reply window

Learn how to connect channels in [this article](/resources/docs/connect-channel).

## Chats not appearing

**Possible causes:**

- Filters hide conversations
- User has no permissions to see chats (for non-Admin users)
- Integration is not connected properly

**What to check:**

- Clear all filters in the Chats section
- Check the permissions
- Confirm the integration is active in **Settings → Integration marketplace → Installed**

Learn more about user permissions in [this article](/resources/docs/set-permissions).

## General debugging steps

If the issue persists:

1. Refresh the browser or clear cache
2. Log out and back into Kommo
3. Try a different browser
4. Check Kommo system status (if available)
5. Contact Kommo support with:
  - Screenshot of the issue
  - Short description of the issue - what happened, when it occurred, if there were any changes when you tried to use another browser or clear cache, which users faced it (Admins or non-Admins), etc.

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via [WhatsApp](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0).

## Related

- [Troubleshooting pipelines](/troubleshooting-pipelines.md)
- [Connect your first channel](/connect-channel.md)
- [Getting started with Kommo](/getting-started-overview.md)