--- title: "Send templates with WhatsApp Business" slug: "send-templates-with-whatsapp-business" description: "Learn how to send approved WhatsApp Business templates from Kommo through chats, Salesbot, Broadcasting, or the mobile app. " tags: ["Salesbot Automation", "WhatsApp Templates"] status: "new" updated: 2026-08-03T11:12:01Z published: 2026-08-03T11:12:01Z canonical: "support.kommo.com/send-templates-with-whatsapp-business" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Send templates with WhatsApp Business > [!NOTE] > **What you’ll need:** > > - **Any Kommo plan** or an active 14-day trial to send templates manually through chats or the mobile app. > - **Advanced**, **Pro**, or **Enterprise** plan, or an active **14-day trial**, to send templates through Salesbot or Broadcasting. > - WhatsApp Business integration installed and connected to your number. Learn how to set it up in [this guide](https://kommo.document360.io/docs/connect-whatsapp-business-to-kommo). > - A payment method added to your WhatsApp Business account in Meta. [Learn how to do it here](https://www.facebook.com/business/help/488291839463771). > > **Keep in mind:** > > - Clients must agree to receive WhatsApp messages from your business. > - Only templates with the **Approved** status can be sent. > - Templates can't be edited after submission or after sending. > - Meta may charge for WhatsApp template messages. Learn more about pricing rules in [this article](/resources/docs/updated-pricing-rules-for-whatsapp-business). > - The available content, buttons, and client interactions depend on the [template type](/resources/docs/whatsapp-templates-overview). [WhatsApp Business templates](/resources/docs/whatsapp-templates-overview) are Meta-approved messages that let you message a client first or continue a conversation after the 24-hour service window closes. You can send the following WhatsApp template types in Kommo: - Custom - Carousel - Flow - Catalog This article explains how to send them through chats, Salesbot, Broadcasting, or the Kommo mobile app. ## **Before you send a template** First, create your WhatsApp template in Kommo and [submit it to Meta for approva](/resources/docs/manage-whatsapp-business-message-templates#help-meta-approve-your-template)l. After Meta approves it, choose the sending method that best matches your goal: | **Sending method** | **Best for** | **Availability** | | --- | --- | --- | | [Chat](/resources/docs/chat-inbox-overview) | Sending a template manually to one client | Any Kommo plan or an active 14-day trial | | [Salesbot](/resources/docs/salesbot-overview) | Sending templates automatically as part of a conversation flow | Advanced plan and above, or an active 14-day trial | | [Broadcasting](/resources/docs/broadcasting-overview) | Sending a template to multiple clients at once | Advanced plan and above, or an active 14-day trial | | [Kommo mobile app](/resources/docs/kommo-mobile-app) | Sending templates while working from your phone | Any Kommo plan or an active 14-day trial | Learn more about [Kommo subscription plans](/resources/docs/kommo-subscription-plans-overview). ## Send a template through a chat Use Chat inbox when you want to send a WhatsApp template manually to one client. To send a template through a chat: 1. Go to **Communication → Chat inbox** and open a conversation. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-e5ljw9rw.png) 2. Type **/** in the message box. 3. To find a template faster, continue typing its name. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-x1wr46wr.png) 4. Select a WhatsApp template. The message will be added to the message box. 5. Review the message, then click **Send**. The template’s appearance and available interactions depend on its type. For example, a Carousel template contains swipeable cards, while a Flow template includes a button that opens a form in WhatsApp. > [!NOTE] > **Note:** Do not change the template before sending it. If you edit its content, Kommo sends it as a regular message instead of a WhatsApp template. Regular messages cannot be delivered after the 24-hour service window closes. Learn how to [manage Chat inbox in Kommo](/resources/docs/manage-chat-inbox-in-kommo). ## Send a template through Salesbot Salesbot is Kommo’s no-code tool for automating conversations. It can send messages, ask questions, collect client information, qualify leads, and guide clients through the next steps. You can send WhatsApp templates through Salesbot directly or let an AI agent trigger a Salesbot that sends a template as part of the conversation. ### Add a WhatsApp template to Salesbot To send a WhatsApp template through Salesbot: 1. Go to **Automations → Bots**. 2. Click **+ Create bot**, or open an existing Salesbot. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-r1rdk0tc.png) 3. Select WhatsApp as the channel. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-9mg1b0b8.png) 4. Select a Salesbot preset, or click **Start from scratch**. 5. Add a **Message** step. 6. Choose a WhatsApp template. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-7wielidj.png) 7. Complete any additional settings required for the selected template type. 8. Add more steps if needed. 9. Set how the Salesbot should start: - Automatically when a configured condition is met. - Manually from a chat with a client. 10. Save and launch the Salesbot. The template is sent when the Salesbot reaches the Message step. > [!NOTE] > **Note**: When WhatsApp is selected as a channel, the option to choose a template in the message step only appears if you have approved WhatsApp templates. Learn how to [create a Salesbot in Kommo](/resources/docs/create-a-salesbot-in-kommo). ### Trigger a template with an AI agent An AI agent cannot send a WhatsApp template directly. When a client requests relevant information, the AI agent can trigger a Salesbot that sends the template. For example, if a client asks about current discounts, the AI agent can start a Salesbot that sends an offer template. To set this up: 1. Create a Salesbot that contains the WhatsApp template. 2. Open the AI agent’s **Actions** tab. 3. Create an action for the relevant client request. 4. Add the Salesbot as a **DO** step. 5. Save and test the action. Learn how to [set up AI agents](/resources/docs/ai-agent-manual-setup). ## Send a template through Broadcasting Broadcasting lets you send a WhatsApp template to multiple clients at once. Each client receives it as a private message in their own WhatsApp conversation. You can send Custom, Carousel, Flow, or Catalog templates through Broadcasting. To send a WhatsApp template through Broadcasting: 1. Go to **Automations → Broadcasting**. 2. Click **New broadcast**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-dera22fi.png) 3. Select a preset, or click **Start from scratch**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-flvzaabj.png) 4. In the **Recipients** section, choose who will receive the broadcast. 5. In the **Channel** section, select **WhatsApp Business**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-0jgi2s4r.png) 6. In the **Content** section, choose a WhatsApp template. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-6acvyno6.png) 7. Review the template preview and complete any settings required for the selected template type. 8. In the **Launch time** section, choose whether to send the broadcast immediately or schedule it for later. 9. Click: - **Send now** to launch it immediately. - **Save draft** to finish setting it up later. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-kdu8hh3j.png) > [!NOTE] > **Tip**: You can also create a new template and send it for approval by clicking **New WhatsApp template**. Then your broadcast will be sent after the template is approved. Learn how to [set up and customize broadcasts in Kommo](/resources/docs/set-up-and-customize-broadcasts-in-kommo). ## Send a template through the Kommo mobile app You can send Custom, Carousel, Flow, and Catalog templates from the Kommo mobile app when you need to contact a client or follow up while working from your phone. To send a template from the app: 1. In the Kommo mobile app, go to **Chats** and start or open a conversation. 2. Tap the **Robot** icon. 3. Open the **Templates** tab. 4. Choose a WhatsApp template. 5. Once the message appears in the message box, tap the **Send** icon. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/send-templates-with-whatsapp-business-image-mu34ngim.png) The template is delivered in its supported WhatsApp format. For example, Carousel templates appear as swipeable cards, Flow templates open an interactive form, and Catalog templates display products from your connected catalog. Learn more in the [Kommo mobile overview](/resources/docs/app-overview). ## Related - [WhatsApp Business overview](/whatsapp-business-overview.md) - [WhatsApp templates overview](/whatsapp-templates-overview.md) - [Create and use Carousel templates with WhatsApp Business](/manage-carousel-templates-with-whatsapp-business.md)