… continue using existing WhatsApp workflows, templates, automations, and campaigns. If the phone number is unavailable, Kommo can still process the WhatsApp chat using the available WhatsApp data. The lead may not have a visible phone number, but communication can continue …

… to your Meta Business Manager to connect your number. An active WhatsApp Business integration in Kommo. See how to connect WhatsApp Business. Your number must not already be connected to another WhatsApp integration. Limitations: Migration is only available for numbers …

… Marketing Messages API. MM API is used exclusively for sending marketing messages. Other message types will be sent via standard WhatsApp messaging. What is the WhatsApp Marketing Messages API? The WhatsApp Marketing Messages API is a dedicated WhatsApp Business feature …

… available features, key requirements, and how to start using WhatsApp Business for secure, scalable messaging within your CRM. What is WhatsApp Business integration? WhatsApp Business integration is Kommo’s official solution for managing WhatsApp conversations inside your CRM, built on …

… function before sending them to leads. It connects via QR code and there's no need to set up a WhatsApp Business integration. With this feature, you can send yourself a sample broadcast in WhatsApp to understand the flow, check …

… API? There are two ways to enable the Marketing Messages API: Via the WhatsApp Business integration Via broadcasting Via the WhatsApp Business integration Go to Whatsapp Business. Click Connect .  Connect the integration if necessary. Learn how to connect WhatsApp Business …

… WhatsApp version If Meta returns the following error message: Unable to send the message. The recipient may need to accept WhatsApp’s new terms, update their app, or register on WhatsApp . Please try again later ( Error 3126 ), it means that …

… of WhatsApp message templates a business can use depends on its verification status: Unverified businesses : Up to 250 templates per WhatsApp Business Account (WABA). Verified businesses : Up to 6,000 templates per WhatsApp Business Account, provided that at least one …

… WhatsApp Manager. Reconnect to WhatsApp Business when you have logged out or deleted your number To reconnect a number to WhatsApp Business after logging out or removing it from the Kommo integration, follow these steps: In Meta WhatsApp Manager , manually …

… WhatsApp Business Account. Same WhatsApp Business Account connected to Kommo. A catalog created in Meta Commerce Manager (catalogs from the WhatsApp Business app aren’t supported). The catalog linked to your WhatsApp Business account in Meta WhatsApp Manager. Marketing message …

… messages that are no older than 30 days. To connect WhatsApp Business app to Kommo, follow these steps: Go to WhatsApp Business .   Click +Install. Click Link WhatsApp Number → Click Next. Choose WhatsApp Business app and click Continue with Facebook .   Click …

… steps: Make sure your WhatsApp number is already connected in Kommo. If it’s not, follow this guide to connect WhatsApp Business in Kommo.  Important : Your WhatsApp number needs to be linked to a WhatsApp Business account in the same …

… to business customers using WhatsApp Business and any changes to the WhatsApp Business app after onboarding. Existing features on the WhatsApp Business App Changes to features on the WhatsApp Business App AFTER onboarding to WhatsApp Business Is the WhatsApp Business …

… WhatsApp (WhatsApp Web > Logged in devices) and use your phone at least once within 14 days. How to set up WhatsApp Lite Once you add your first WhatsApp number, you will see the integration settings window. Here you can delete …

… to apply for the WhatsApp Official Business Account blue badge. Note: Business verification alone doesn’t qualify your number for WhatsApp’s Official Business Account. Learn more about applying for the WhatsApp Official Business Account in our article. How to …

… will handle the migration for you. When Kommo sends your stored templates to Meta, they will appear in Meta's WhatsApp Manager for the connected WABA. Since these templates are new to Meta, they need to be reviewed by Meta …

… approved by Meta, its statistics won’t be available. Learn more about how to get your template approved. What are WhatsApp analytics? WhatsApp analytics in Kommo helps you understand exactly how your WhatsApp channel is being used and how much …