… RingCentral Text Messaging AlphaSMS SMS-Gateway by Fromni Intercom Slack Telegram via Radist.Online Telegram via Redham Telegram from Whatcrm Broadcasting page To access the Broadcasting page, go to the WhatsApp section and select Broadcasting. The Broadcasting page in Chat …

… how many messages were sent, delivered, read, failed, and replied to. How to analyze your broadcast statistics Open WhatsApp Business → Broadcasting . Scroll to the Completed broadcasts section. Find the broadcast you want to analyze and click on it.   3. The …

… how your message will appear. Learn more: How to set up and send your first broadcast in Kommo. Accessing the broadcasting page Navigate to WhatsApp Business > select Broadcasting . Broadcast status sections The Broadcasting dashboard categorizes all campaigns by status for …

… and sending a broadcast. Explore limitations: Understand which features are available in broadcasting. How to start testing? Go to WhatsApp > Broadcasting. Click Get started .  A modal window will appear:  Note: The first time you open the Broadcasting page after signing …

… Click the catalogs button. Select products or an entire catalog to send. Add message text, review, and send. Via the broadcasting feature Note: To send catalogs via broadcasting, you must use a Meta-approved WhatsApp marketing template . Create a new …

… WhatsApp Manager. Marketing message templates approved by Meta are required to send catalogs through bots or broadcasts. Learn more about Broadcasting . Any Kommo plan – Base, Advanced, Pro, Enterprise, or 14-day trial. Keep in mind Only one catalog can be …

… Broadcasting page. You can access it anytime by clicking on the gear icon in the Chats section and select the Broadcasting subsection. To learn more about the Broadcasting page, refer to our Broadcasting article . If you need more help with …

… integration if necessary. Learn how to connect WhatsApp Business to Kommo. In the open modal window, click Get started . Via broadcasting Open WhatsApp > Broadcasting . Click New broadcast .  Learn more about the broadcasting feature and how to set up broadcasting. A …

… the bot reaches this step. Note: Currently, you can add only one button per Flow in the message step. Via Broadcasting You can send Flow templates through broadcasting campaigns too: Go to WhatsApp → Broadcasting → New broadcast . A modal window with …

… to WhatsApp → WhatsApp templates and delete the blocked template. Create a new one with different content. Submit for approval via Broadcasting or Whatsapp Business Features and test the template by sending it to recipients. 24-hour service window closed If …

… campaigns without adding leads manually each time. Note : Starting June 1, 2026, Segments can no longer be accessed from the Broadcasting page. Any previously created Segments are automatically moved to the Segments page. Create a segment Go to the Segments …

… template category. Where you can use Carousel templates You can send Carousel templates through: The feed Salesbot (with limited functionality) Broadcasting Kommo app Note: For a full overview of WhatsApp templates, see our WhatsApp templates article. Use cases Carousel templates …

… used for: Navigating support or help menus Selecting appointment slots or locations Browsing product or service categories without agent assistance Broadcasting Broadcasting lets you send approved WhatsApp templates in bulk to users who’ve opted in — ideal for sharing updates …

… t be synced to Kommo. See how you can power up your interaction with Facebook leads using other features like Broadcasting, Bots and Automations in this article . Comments New comments will appear in your pipeline as new leads or as …

… apply. Advanced plan For growing teams – automate chats with smarter AI tools. Includes all features from the Base plan, plus: Broadcasting : Send mass messages to customers. Segments for broadcasting : Group clients to send them bulk messages. Custom lists: Organize data …

… messaging No extra setup needed – Kommo handles the routing for you. This applies to every message entry point in Kommo: Broadcasting Salesbots Chats If you need more help with setup or troubleshooting, feel free to reach out to our support …

… a chat, Bot1 offers options to learn about the restaurant's offer. Before the client replies, Bot2 sends a marketing broadcasting message. If the broadcast message includes any buttons, Bot1 will discontinue its work. If it doesn't, Bot1 will …

… trigger condition. Learn more: How to create a Salesbot | How to set up Salesbot triggers Send to multiple leads via Broadcasting To broadcast a template: Open the Broadcast editing modal. In Content , create a new template or select an existing …

… t be able to create new Broadcast Lists. Existing Broadcast Lists will become read-only. Not supported Use Kommo’s Broadcasting tool instead. Learn more here.   Voice and video calls No change. Not supported. Business tools (eg. catalog, orders, status …

… Salesbot): Automate chat flows, follow-ups, assignments, and lead updates Templates: Save and reuse common replies for faster, consistent responses Broadcasting: Send messages to multiple leads at once on supported channels Kommo AI: Get reply suggestions, summaries, and task prompts …