--- title: "Manage auto-renewal payments in Kommo" slug: "recurring-payments" description: "Learn how to manage auto-renewal payments in Kommo so your subscription renews automatically and billing stays uninterrupted." status: "update" updated: 2026-08-06T09:32:42Z published: 2026-08-06T09:32:42Z canonical: "support.kommo.com/recurring-payments" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage auto-renewal payments in Kommo > [!NOTE] > **What you’ll need:** > > - Any Kommo plan (Base, Advanced, Pro, or Enterprise) > - Admin access in Kommo > - A valid payment method: > - **Brazil:** Credit card (payments accepted in BRL, installment payments are available) > - **Other countries:** Card or PayPal (payments accepted in USD) > > **Keep in mind:** > > - The minimum subscription period is **6 months** > - Discounts are available for **9-, 12-, and 24-month** plans > - Subscriptions apply to the **entire workspace** — all users share the same plan > - Subscription auto-renewals are enabled by default for all payment methods **except Pix** > - Auto-renewal payments can be disabled at any time > - The saved payment method is used for subscription renewals, upgrades, and added seats > - Each subscription includes a limited number of AI credits. Additional AI credits can be purchased [separately](/home/docs/ai-agent-packages-purchase) > - To switch payment methods or update payment details, auto-renewals must be disabled first. Learn how to manage your payment methods [here](/v1/docs/new-kb-manage-payment-methods-set-up) > - After paying with a new payment method or details, auto-renewals turn back on automatically > [!WARNING] > **Important**: Some features described in this article may not be available yet. They will be released soon. When you purchase a Kommo subscription, auto-renewal payments are turned on by default for all payment methods **except Pix**. This article shows how auto-renewals work and how to manage them. [Learn more about managing payment methods in Kommo.](/v1/docs/new-kb-manage-payment-methods-set-up) ## How auto-renewals work in Kommo **When you purchase your first Kommo subscription using a card or PayPal:** - Auto-renewal payments are enabled automatically - Your payment method and details are saved in Kommo - Your saved payment details are used for future charges such as subscription auto-renewals, upgrades, and added seats **When renewal payments are enabled:** - **9 days before expiration:** You receive a reminder email - **3 days before expiration:** Kommo automatically creates a renewal order and charges using your saved payment details **If the payment succeeds:** - Status becomes **Paid** - You’ll get a confirmation email - Your subscription is renewed automatically **If the payment fails:** - You receive an email notification - The order appears as **Pending** in Billing - The error reason is shown - Kommo retries the charge every 24 hours (unless renewal payments are disabled), with up to 4 payment attempts in total. ## ## **If you turn off auto-renewals:** - Subscription renewals won’t happen automatically - You’ll need to create and pay orders manually - Your current paid subscription stays active until it expires > [!NOTE] > **Note**: Your selected plan, number of seats, and subscription duration will be used for future renewals by default. You can update these settings for your current subscription at any time, and the changes will also apply to future renewals. Learn how to manage your subscription in this article. Learn how to manage your subscription in [this article](/v1/docs/upgrade-plan). ## Extend your subscription with auto-renewals enabled Three days before your subscription expires, Kommo will create an auto-renewal order and attempt to process the payment automatically. If the payment fails, you’ll receive an email notification, and you can pay for the order manually using your saved payment details: 1. Go to **Settings** → **Billing** → **Order history**. 2. Find the order with **Pending status**. 3. Click **Pay now** — the payment will be processed automatically. If the payment fails again, contact [Kommo support](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0). ## Extend your subscription with auto-renewals disabled If auto-renewal payments were turned off manually or after a failed payment attempt (for example, due to an expired card), follow these steps: 1. Go to **Settings** → **Billing** → **Order history**. 2. Find the order with **Pending status**. 3. Click **Pay now**. 4. Enter your payment details and finalize the payment. After the payment is completed, auto-renewals will be enabled automatically. ## Create and pay for orders with auto-renewals enabled With auto-renewal payments enabled, you can upgrade your plan or add seats without entering your payment details again, as they are saved in Kommo. To create and pay for an order: 1. Go to **Settings** → **Billing**. 2. Create a new order. 3. Click **Checkout**. 4. Pay using your saved payment details. To use a different payment method or update your payment details, click [Change](/resources/docs/payment-methods#change-the-payment-method-during-a-new-purchase) on the checkout page. Select another payment method or enter new details, then complete the payment. Learn how to create an order in Kommo in [this article](/resources/docs/upgrade-plan). ## D**isable auto-renewals** 1. Go to **Settings → Billing,** click **Turn off auto-renewal****.** ![Billing settings showing plan details, payment method, and option to turn off auto-renewal.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/NEW-turn-off-en.png) 2. Choose a reason, add a comment (optional), and click **Turn off**. ![User interface for disabling auto-renewal with options and a cancellation reason box.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/turn-off-renewal-2-en NEW (1).png) 3. In the next window, click **Turn off** to confirm. ![Confirmation dialog for disabling auto-renewal with highlighted options and warnings.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/turn-off-renewal-3-en NEW 2.png) 4. In the next window, you’ll see your subscription’s expiration date. Click **Turn off** to finish. ![Prompt to disable auto-renewal for a subscription plan with options to keep or turn off.](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/turn-off-renewal-4-en NEW 2.png) Once finished, a success message will appear, and your saved payment details will be removed. ## Related - [Kommo plans & billing overview](/billing-overview.md) - [Manage your Kommo subscription](/upgrade-plan.md) - [Manage payment methods and billing details in Kommo](/payment-methods.md)