---
title: "Organize and track leads through your pipeline"
slug: "pipeline-usage"
description: "Learn how to use pipelines and stages in Kommo to track lead progress, manage deals visually, and keep your sales process clear and actionable."
updated: 2026-04-14T09:56:52Z
published: 2026-04-14T09:56:52Z
canonical: "support.kommo.com/pipeline-usage"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Organize and track leads through your pipeline

> [!NOTE]
> **What you’ll need:**
> 
> - Any Kommo plan (Base, Advanced, Pro, Enterprise, or a 14-day trial)
> - Permission to view and manage **Leads**
> - A few test leads (recommended for practice)
> 
> **Keep in mind:**
> 
> - Only admins can create, delete, or reorder pipelines and stages
> - Each pipeline can have its own custom fields
> - Moving a lead can trigger automations, reminders, or bots
> - Updates may take a few seconds to sync after refresh
> - Some views may differ between desktop and mobile apps

This guide explains how pipelines and stages work in Kommo. Your pipeline gives you a visual overview of where every lead stands. When a lead moves to a new stage, its status updates instantly and any connected automations run automatically. Refresh the page to make sure you’re seeing the latest changes.

## Manage your pipeline

Use pipelines to organize your sales process, track lead progress across stages, review lead details, and update lead statuses as deals move forward.

1. Open **Pipelines** from the left menu and **select the pipeline** you want to work with. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-understand-your-pipeline-usage-image-v4r9nefj.png)
2. Review the stages (for example: *Incoming → Contacted → Negotiation*), then click the **three dots → Edit pipeline** to rename, reorder, add, or remove stages. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-understand-your-pipeline-usage-image-ldteagiu.png)
3. Click a lead to open its card and view details.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-understand-your-pipeline-usage-image-yyhja3l3.png)
4. Drag and drop the lead to another stage to update its status. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-understand-your-pipeline-usage-image-wi33ug18.png)

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via [WhatsApp](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0). You can also [hire a Kommo partner](https://www.kommo.com/partners/) to do all the hard work for you.

Not a user yet? [Sign up for our 14-day free trial](https://www.kommo.com/product-overview/) or book a [free live demo](https://calendly.com/kommo-sales/demo?month=2022-10).

## Related

- [Create your first lead](/create-lead.md)
- [Explore and customize the Kommo interface](/kommo-interface.md)
- [Connect your first channel](/connect-channel.md)