Connect Meta Business Agent to Kommo to answer WhatsApp questions automatically, manage its replies, and give your team more time to help clients.
What you’ll need:
Any Kommo plan: Base, Advanced, Pro, or Enterprise, or a 14-day free trial.
Admin access to Kommo to install the integration and set up Meta Business Agent.
A WhatsApp number connected directly to Kommo through the WhatsApp Business integration. Follow Connect WhatsApp Business to Kommo.
A business that meets Meta’s requirements, including business verification and availability in your country and industry.
A payment method added to your WhatsApp Business Account (WABA). Follow Meta’s instructions for adding a payment method.
Keep in mind:
Each WhatsApp number can have one Meta Business Agent. To use it on several numbers, connect and set up a Meta Business Agent for each number.
Numbers connected through the WhatsApp Business app are not supported.
Meta Business Agent can send messages only within 24 hours of the client’s last message.
Meta charges for using Meta Business Agent. To learn more, see Updated pricing rules for WhatsApp Business.
Meta Business Agent is Meta’s AI assistant that answers clients’ WhatsApp messages using the business information and instructions you provide. It handles common questions automatically, giving your team more time to help clients who need personal attention.
Connect Meta Business Agent to Kommo to manage it in one place. You can set it up, test its answers, and turn it on or off as needed.
All replies appear in chats in Kommo, where your team can review the conversation history and take over at any time.
Use cases
Answer common questions automatically — Help clients find information about your opening hours, products, services, and delivery options without waiting for your team.
Keep answers consistent — Let Meta Business Agent use your business information and FAQs to give clients clear, consistent answers.
Keep conversations going — Remind clients to reply when they stop responding.
Step in when clients need personal help — Review the chat history in Kommo and take over the conversation at any time.
Set up Meta Business Agent’s answers
Meta Business Agent uses your business information, websites, FAQs, and files to answer clients’ questions. Skills guide its responses in specific situations, while customizable handoff and follow-up messages help keep conversations moving. Preview lets you check its answers without sending messages to clients.
Start with Connect Meta Business Agent to Kommo. Then follow Set up Meta Business Agent in Kommo.
Control Meta Business Agent’s replies
Choose who Meta Business Agent replies to: everyone or only phone numbers on your allowed list. You can also turn Meta Business Agent on or off at any time in Kommo. When it’s on, it answers new client messages automatically. When you turn it off, replies stop immediately.
Learn more in Set up Meta Business Agent in Kommo and Manage Meta Business Agent in Kommo.
Review chats and take over
Meta Business Agent’s replies appear in Kommo chats with a Meta Business Agent label and stay in the chat history. Your team can review each conversation and take over at any time by sending a message.
Learn more about Chats in Kommo.