---
title: "Manage Team chat in Kommo"
slug: "manage-team-chat"
description: "Learn how to manage Team chat to communicate with your teammates and the Support team in Kommo."
tags: ["Private Messages", "Team Chat"]
updated: 2026-06-30T09:06:46Z
published: 2026-06-30T09:06:46Z
canonical: "support.kommo.com/manage-team-chat"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Team chat in Kommo

# 

> [!NOTE]
> **What you’ll need:**
> 
> - Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial)
> 
> **Keep in mind:**
> 
> - Only users from the same Kommo workspace can participate in team conversations
> - Access to related leads, contacts, and other records depends on each user’s permissions
> - Mentions do not change a user’s access permissions to related records

Team chat is Kommo’s built-in space for working with your team. Send private messages, create group chats, and share files without leaving Kommo.

When a teammate [tags you in a client conversation](/resources/docs/manage-chat-inbox-in-kommo#tag-a-teammate), you can view the message and jump straight into the chat.

You can also contact Kommo Support directly from this section.

## Manage team chat

In Team chat, you can send private messages to a colleague or create group chats to keep your whole team updated.

To send a private message:

1. Go to **Communication → Team chat**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-team-chat-in-kommo-image-77pevylw.png)
2. Click a teammate’s name → Enter your message → Click **Send.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-team-chat-in-kommo-image-ob2xc0yp.png)**

To create a group chat:

1. Go to **Communication → Team chat**.
2. Click the three dots menu and select **Create a group chat**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-team-chat-in-kommo-image-oa58ir11.png)
3. Enter a chat name, add teammates, and click **Save**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-team-chat-in-kommo-image-fxd04sg5.png)

## Contact Kommo Support

You can also contact Kommo Support team directly from the Team chat — so all support conversations stay inside your workspace.

To contact Kommo Support:

1. Go to **Communication → Team chat**.
2. Use the search bar or scroll to find **Chat with Support**, and open the chat. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-team-chat-in-kommo-image-msjgf7hv.png)
3. Write your message, attach a file if needed, and click **Send**.

## Related

- [Troubleshooting chat inboxes](/troubleshooting-chat-inboxes.md)
- [Manage Chat inbox in Kommo](/manage-chat-inbox-in-kommo.md)
- [Kommo Chat inbox overview](/chat-inbox-overview.md)