--- title: "Connect Facebook to Kommo" slug: "facebook-messenger-integration" description: "Learn how to connect the Facebook integration to Kommo to use messaging, comments and ads syncing features." status: "update" updated: 2026-08-11T12:03:59Z published: 2026-08-11T12:03:59Z canonical: "support.kommo.com/facebook-messenger-integration" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Connect Facebook to Kommo > [!NOTE] > **What you’ll need:** > > - A valid Facebook Business account. > - Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial). > - Admin or Owner role in Kommo to install integrations. > > **Keep in mind:** > > - Only verified Facebook Business pages can be connected; personal pages are not supported, and you must have admin rights to the page. > - Each Kommo account can only connect to one Facebook account. If you have multiple pipelines, you can link a different Facebook Business Page to each one, but the same page cannot be connected to multiple pipelines. > - You can only message customers within 24 hours of their last interaction. If more than 24 hours have passed, you must use a Meta-approved tag. > - If a client hasn’t messaged you for over 7 days, you won’t be able to reply to them at all. > - Facebook restricts promotional messages after the 24-hour window. Only certain types of messages can be sent, depending on Meta’s approved policies. Connecting Facebook to Kommo lets you message leads via direct messages and comments, capturing leads from Ads and sync your Meta campaigns data. > [!NOTE] > **Note**: You can only connect one Facebook account to Kommo. However, you can connect different Facebook Pages from that account to use the available features. ## Connect Facebook to Kommo There’s two ways to connect your Facebook Business page to your Kommo account: - [Via pipeline](/v1/docs/facebook-hub-spokes-5#via-pipeline) - [Via marketplace](/v1/docs/facebook-hub-spokes-5#via-marketplace) ### Via pipeline 1. Go to **Pipelines**, select the pipeline you want, and then click **Automate**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-5y59mf31.png) 2. Under **Lead sources**, select **+ Add source** button. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-lgneenxm.png) 3. Select Facebook and click **+ Add source.**![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-csjolwvf.png) 4. Click **Install**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-c2qfa1qu.png) ### Via marketplace 1. Go to **Settings** (gear icon) **> Integration marketplace > Facebook**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-sz6y0ftx.png) 2. Click **Install**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-fghhm83t.png) **After the integration is installed:** 1. Click the **Sign in to Facebook** button.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-2ni8t8vn.png) 2. You’ll be directed to Facebook and asked to log in. Grant the needed permissions. Now that Facebook integration is installed and connected, you’ll see all features available for use in the widget: To use the feature, click the **+ button** under it. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-eo61clkg.png) Click the **Add page** button on **Messenger** and then select the Facebook page you’d like to connect to. This action will automatically connect the page’s comments as well.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-azk35ssb.png) > [!NOTE] > **Note**: If you have more than one pipeline, you can connect different Facebook Business pages to each one. To do this, just **switch to your other pipeline**, and **repeat the process of connecting Facebook via pipeline** as it is explained in the previous section. However, the same Facebook Business page **cannot** be connected to multiple pipelines. 1. Messenger 2. Comments 3. Lead Ads Forms 4. Facebook Ads 5. Meta Conversion API ## Verify the connection You’ll see that the **Messenger** and **Comments** of your Facebook page have been connected to your pipeline by going to **Pipelines, selecting a pipeline,** and clicking **Automate > Lead sources.**![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/facebook-hub--spokes-5-image-eo9whw0y.png) You’ll be able to see DMs sent to you and comments made by your customers on your Facebook page in your **Chats section**. To learn more about replying to Facebook messages and comments, see [Answer Facebook messages and comments](/resources/docs/facebook-messenger-comments). ## Related - [Instagram overview](/instagram-overview.md) - [Connect your first channel](/connect-channel.md) - [Set up Meta Conversions API (CAPI)](/set-up-meta-conversions-api-capi.md) - [Facebook errors, limits and FAQs](/facebook-errors-limits-faq.md) - [Facebook overview](/facebook-overview.md) - [Customize Facebook messaging](/customize-facebook-messaging.md) - [Connect Facebook Forms Ads to Kommo](/facebook-form-ads.md) - [Answer Facebook messages and comments](/facebook-messenger-comments.md) - [Connect Facebook Ads to Kommo](/facebook-ads.md)