--- title: "Measure client satisfaction with Net Promoter Score (NPS)" slug: "use-net-promoter-score-nps-in-kommo" description: "Learn how to configure the Net Promoter Score (NPS) bot in Kommo to gauge the client satisfaction level." tags: ["Net Promoter Score", "Client Feedback", "NPS Bot"] updated: 2026-08-07T08:43:20Z published: 2026-08-07T08:43:20Z canonical: "support.kommo.com/use-net-promoter-score-nps-in-kommo" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Measure client satisfaction with Net Promoter Score (NPS) # > [!NOTE] > **What you’ll need:** > > - Advanced, Pro, or Enterprise Kommo plan. > - At least one messenger connected to Kommo. > - Admin permissions to set up the NPS bot. > > **Keep in mind:** > > - Your average net promoter score as well as other NPS statistics are available on the **Dashboard**. To learn more about the Dashboard and its widgets, read our [article](/resources/docs/dashboard-widgets#net-promoter-score-nps). The **Net Promoter Score (NPS)** bot is a chat tool that lets you collect client feedback directly within your messenger-based sales and marketing workflows. Once triggered, it asks clients to rate the quality of their service on a 1-to-10 scale. You can track these responses over time to evaluate overall client satisfaction, and automatically alert team members to low scores. ## Use cases - Send an automated rating request right after resolving a support chat to measure overall service quality. - Automatically alert account managers when a client gives a score of 6 or lower so they can intervene and resolve issues quickly. - Use the bot’s auto-close feature to clear inactive support threads after receiving a rating or after 24 hours of inactivity. ## Set up the NPS bot ### Step 1: Enable NPS bot 1. Go to **Settings**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-ktg63wvs.png) 2. Select **Chat settings** and toggle the **Net Promoter Score** switcher. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-38aox9cc.png) ### Step 2: Configure NPS bot settings By default, the NPS bot: - Marks conversations closed once the bot receives an answer or - Marks conversations closed if the bot does not receive an answer within 24 hours. - Never marks the conversation as done if it's unread. - Notifies the lead's responsible user if you get a score of 6 or below. You can manage those settings: 1. Select the dropdown in the **Net Promoter Score** section and set the time period after which an unanswered conversation will be automatically closed.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-bd9a1xxs.png) 2. Click **Edit NPS bot**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-byx2zle3.png) 3. Customize the behaviour of the NPS bot (if needed): 1. Change the message the bot will send to the client.Set up the time when the bot will auto-close the conversation.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-hpxs6od0.png) 2. Set the score that triggers notification of the responsible user. 3. Click **Save** in the **NPS bot** window to save the bot settings.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-qqdoqb16.png) > [!NOTE] > **Tip**: You can always roll back to the initial bot settings by clicking **Restore default settings**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-us8104rm.png) ### Step 3: Save settings 1. Click **Save** in the **Communication** tools section to save NPS settings.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-wxwwx10f.png) 2. Once you turn on the NPS bot, you will see a **Send NPS** button inside the chats.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/measure-client-satisfaction-with-nps-image-isp2rbl9.png) When launched, the NPS bot will ask your client to assess the quality of the service on a scale from 1 to 10. ## Related - [Set up your team’s goals](/teams-goals.md) - [Manage client messages in Kommo](/manage-client-messages-in-kommo.md) - [WhatsApp Business overview](/whatsapp-business-overview.md)