---
title: "Create and use email templates"
slug: "create-and-use-email-templates"
description: "Learn how to create and use email templates and dynamic fields in Kommo with this step-by-step guide."
tags: ["Client Details", "Email Templates", "Kommo Automation"]
updated: 2026-06-30T12:50:08Z
published: 2026-06-30T12:50:08Z
canonical: "support.kommo.com/create-and-use-email-templates"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and use email templates

# 

> [!NOTE]
> **What you’ll need:**
> 
> - Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial)
> 
> **Keep in mind:**
> 
> - Only **Admins** can connect shared email accounts, create email templates, and add signatures
> - Kommo syncs only two folders from your email service: **Inbox** and **Sent**.
> - Kommo supports IMAP/SMTP email services like Gmail, Outlook, and Yahoo

# 

Email templates in Kommo let you write messages once and reuse them anytime — whether it's a follow-up, a special offer, or an order confirmation.

Send them manually one by one, or set up a pipeline trigger or Salesbot to send them automatically — for example, when a lead moves to a new stage or at a scheduled time.

Add placeholders to automatically fill in client details — such as a name, lead number, or responsible user's email — without typing them in each time.

This article explains how to create and manage email templates in Kommo.

## Create an email template

1. Go to **Automations → Templates → Email templates**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/create-and-use-email-templates-image-ga53z9ds.png)
2. Click **+ Add a template**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/create-and-use-email-templates-image-ymh5rqen.png)
3. Enter the template name, add the subject, and type your message. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/create-and-use-email-templates-image-e1jcdysj.png)
4. Optionally, attach a file.
5. Optionally, enable **Send email with HTML markup**.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/create-and-use-email-templates-image-m45t0uf3.png)

> [!WARNING]
> **Tip**: If you’re familiar with HTML markup, select **Send email with HTML markup** to create custom-formatted emails with colors, fonts, layouts, hosted images, buttons, links, tables, and a custom signature.
6. Click **Save**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/create-and-use-email-templates-image-ffztz954.png)

> [!WARNING]
> **Tip:** Add placeholders to automatically fill in client details — such as a contact's name or lead ID — without typing them in each time. Learn more in [this article](/resources/docs/personalize-emails-and-chat-messages-with-placeholders).

## Use an email template

You can use email templates when composing a new email, replying to an existing one, or as part of an automated email workflow.

To write an email using a template:

1. Go to **Communication → Email inbox**, open your folder, and click **Compose**.
2. Add a recipient.
3. Click **Template** and choose a template from the list. The subject and message will be filled in automatically. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/create-and-use-email-templates-image-gpszasx8.png)
4. Optionally, edit the text using the formatting toolbar or attach a file.
5. Click **Send**.

> [!WARNING]
> **Tip:** You can also automate email sending in Kommo using [Salesbot triggers](/resources/docs/salesbot-triggers-overview). For example, emails can be sent automatically when a lead moves to a different pipeline stage, or scheduled to be sent at a specific time.

Learn how to manage emails in [this article](/resources/docs/manage-emails-in-kommo).

## Edit an email template

1. Go to **Automations → Templates → Email Templates.**
2. Hover over a template and click the **pencil icon.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/create-and-use-email-templates-image-izy7sxqd.png)**
3. Make the changes and click **Save.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/create-and-use-email-templates-image-9dplf7o0.png)**

## Delete an email template

1. Go to **Automations → Templates → Email Templates.**
2. Hover over a template and click the **pencil icon.**
3. Click **Delete template** and confirm deletion.**![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/create-and-use-email-templates-image-vs64orl0.png)**

Learn how to automate emails with [digital pipeline triggers](/resources/docs/set-up-digital-pipeline-triggers) or [Salesbot](/resources/docs/create-a-salesbot-in-kommo).

## Related

- [Set up digital pipeline triggers](/set-up-digital-pipeline-triggers.md)
- [Mail overview](/mail-overview.md)
- [Create and use chat templates](/create-and-use-chat-templates.md)