--- title: "Connect WooCommerce to Kommo" slug: "connect-woocommerce-to-kommo" updated: 2025-12-04T13:32:21Z published: 2026-03-26T10:47:37Z canonical: "support.kommo.com/connect-woocommerce-to-kommo" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Connect WooCommerce to Kommo > [!NOTE] > **Requirements:** > > - Available in all Kommo plans or an active 14-day trial. > - A WooCommerce store. > > **Limitations:** > > - Kommo will not store information about all customers who placed an order before the integration was set up. ## What is the WooCommerce integration Connect your WooCommerce store with Kommo to centralize customer and order management within the CRM. You can manage orders, track customer details, and use AI automation to enhance customer interactions. Use cases: - Use Kommo AI agent to handle customer requests - Automate customer interactions with Salesbots - Add a chat button to your store and chat with visitors - Automatically sync orders from WooCommerce to Kommo - Store customer details in Kommo ## Installing WooCommerce to Kommo You can connect your WooCommerce store through three different ways: - Through Marketplace - Through Kommo AI agent settings - Through website chat button settings No matter which option you choose, the connection steps are the same: 1. Go to the relevant settings page (Marketplace, AI agent, or website chat button settings). For example, go to **Settings > Integrations** and search for **WooCommerce.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-integrations-en-new.png) 2. Accept the privacy policy and click **Install.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-installation-new-en.png) 3. Copy your WooCommerce store link and paste it into the designated field. Click **Connect store.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-connect-new-en.png) 4. Follow the login instructions and click **Approve** to complete the connection. You can now manage website chat button and Kommo AI agent settings. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-approve-new-en.png) ## Setting up the Website chat button If you're connecting WooCommerce through the website chat button settings, follow these extra steps: 1. Go to **Leads > Automate** and click **+Add source.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/leads-2-EN-5.png) 2. Select **Website chat button** and click **+Add source.** Learn how to [create a website chat button](/v1/docs/create-and-install-a-website-chat-button) and [customize it](/v1/docs/customize-your-website-chat-button). ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/leads-3-EN-6.png) 3. In the Installation section, find **Install it in WooCommerce****.** Click on Install. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-wcb-EN-7.png) 4. Copy your WooCommerce store link and paste it on the field. Click **Connect store****.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-connect-new-en.png) 5. Follow the login instructions and click **Approve** to complete the connection. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-approve-new-en.png) 6. To activate the website chat button, click **plugin page.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-plugin-new-en.png) 7. Click **Install Now.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-wcb-installnow-EN-11.png) 8. Then, click on **Activate.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-wcb-allow-EN-12.png) 9. Log in to your Kommo account. Select the account you want to connect with WooCommerce. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-wcb-sign-up-novi-en.png) 10. From the dropdown, choose **Woo chat button** and click **Install**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-wcb-wordpress-novi-en-1.png) ## Connecting WooCommerce with the AI agent If you're connecting through Kommo AI agent settings, follow these extra steps: 1. Go to **Settings > Kommo AI.** In the **Kommo AI agent** section, find the **WooCommerce integration** and click **Install**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-ai-agent-install-new-en.png) 2. Accept the privacy policy and click **Install**. 3. Copy your WooCommerce store link and paste it on the field. Click **Connect store.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-connect-new-en-1.png) 4. Follow the login instructions and click **Approve** to complete the connection. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-approve-new-en-1.png) 5. To activate the AI agent, click **Set up AI agent.** ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-set-up-ai-new-en.png) 6. All necessary data will be imported automatically and you can add sources to topics if needed. Configure the chats where the AI agent will respond. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/woocommerce-ai-agent-manage-new-en.png) > [!NOTE] > **Note:** If you're new to it, [check our guide on setting up your Kommo AI agent](/v1/docs/kommo-ai-agent-overview-1) for step-by-step instructions. ## Using WooCommerce in Kommo Once you connect your store, all necessary information will be imported into Kommo, allowing you to use all CRM functions to manage clients from WooCommerce. ### Working with orders Orders from WooCommerce will be displayed on a separate Kommo pipeline. Each order will contain: - Customer details - Products ordered - Order status - Payment method - Delivery method ### Working with customers Kommo will store information about all customers who place an order after the integration is set up. For each customer, Kommo will save: - Contact details - First name - Last name If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via [WhatsApp](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0). You can also [hire a Kommo partner](https://www.kommo.com/partners/) to do all the hard work for you. Not a user yet? [Sign up for our 14-day free trial](https://www.kommo.com/product-overview/) or book a [free live demo](https://calendly.com/kommo-sales/demo?month=2022-10).