---
title: "Connect Slack to Kommo"
slug: "connect-slack-to-kommo"
updated: 2025-12-04T10:56:28Z
published: 2026-03-26T10:59:39Z
canonical: "support.kommo.com/connect-slack-to-kommo"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Slack to Kommo

**Spend most of your time in Slack? Then this integration is built for you!**

Even if the next incoming message is from WhatsApp, Instagram or any other connected source, with this integration you’ll get the message in both Kommo and Slack — and you can reply without switching apps. 🔥

Let me show you how to install it.

First of all, in Kommo go to Settings - Integrations, find Slack widget and press install.

Now press Sign in to Slack,

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-connecting-slack.png)

insert your workspace name if you are not logged in Slack, click proceed,

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-choose-workspace-en.png)

login, and allow Kommo to exchange data with your Slack workspace.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-give-permission-en.png)

Great, half way through already 🙂

## Let's set up your first notification

❗ **Before you start, make sure you have a public Slack channel and notifications about new conversations in it are enabled.**

Next, specify the notification name, which will be shown in your notification list.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-naming-notification.png)

Now, choose which conversations you want to be notified about. You can choose responsible users, subscribers, or both of them up to 100 people in each field.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-setting-notification.png)

Please remember that a notification will be sent if any user match is found. For example, if you chose to be notified about conversations connected to 4 different users, a notification will be sent to you in case any of them start a new conversation.

Last step - choose the Slack channel in a drop-down list.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-choosing-slack-channel.png)

Now press ‘save’ and done! 🥳 You’ve set your first notification!

To see the whole list of users or subscribers for the notification, just click on the number in the column

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-notifications-page.png)

If you wish to edit or delete the notification, just click its name - that will open your notification in the edit mode.

**Now that we’re done with the installation part, let’s see how to chat from Slack, shall we?**

So right after you get your first conversation that matches the set notifications, that’s what you’ll see in Slack:

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-notification-recieved-en.png)

To answer, just click ‘Start chatting’ and a private channel for the chat will be created.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-chat-with-client-en.png)

Type your message in the chat box and press send - your client will get the message in the channel he contacted you from.

Isn’t that cool? 🔥

Moreover, once you've answered all of your lead’s questions, you can close the conversation right from Slack. For that type “/” and choose “close-conversation” from the commands list.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-close-conversation-en.png)

That’s it, the conversation is archived and its status in Kommo is changed to “closed”.

❗ Please note that closing the conversation from Kommo will also archive the corresponding Slack channel.

One more thing: if you need to check some additional information about the lead, just click “View in Kommo”. That will bring you directly to the lead card in Kommo.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/slack-view-lead-en.png)

Congrats, you’re all set! Now you can enjoy chatting in your favorite Slack with Kommo 🙌

Need more help in setting up or troubleshooting? Contact us by sending an email to [support@kommo.com](mailto:support@kommo.com) or write to us on [Facebook](https://www.facebook.com/KommoCRM).

Not a user yet? Visit our [tour](https://www.kommo.com/product-overview/) page or contact us for a [demo](https://www.kommo.com/get-a-demo/).