--- title: "Connect RingCentral to Kommo" slug: "connect-ringcentral-to-kommo" updated: 2025-12-04T14:39:36Z published: 2026-03-26T10:49:39Z canonical: "support.kommo.com/connect-ringcentral-to-kommo" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Connect RingCentral to Kommo RingCentral is a global enterprise cloud calling solution, famous for its stability and flexibility. Integrating Kommo with RingCentral is a great way to help your sales team streamline their communication with leads and customers. **Do note****:** to use RingCentral with Kommo, you will need a RingCentral account. If you don’t have an account yet, [please read RingCentral article on how to get started](https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8915). ## How to connect Ring Central to Kommo **Before you begin****:** note that you need to be a superadministrator of your RingCentral account in order to connect the integration. Regular users won’t be able to connect it. On top of that, you need a Premium or Ultimate RingCentral account. To begin, do the following: 1. Go to the Settings section in your Kommo account 2. Select Integrations and search for RingCentral 3. Click on it and press the Install button ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/install-ringcentral-eng.png) 4. Enter your login credentials ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/login-ringcentral-eng.png) 5. Click “Authorize” after reading the privacy policy Be sure to add your extension numbers at the integration page to ensure the integration works correctly. ## How to use RingCentral If you have connected RingCentral successfully, a phone icon will appear in the bottom left corner of your screen when you open a lead card. Click on the phone number of your contact and click Call to initiate a call. Alternatively, pressing on the phone icon will open a dial pad, where you can dial a number and call it. Once the call is started, you will see a call duration at the bottom of the page. Pressing on the red dot will pause the call recording, and clicking on the microphone icon will mute your microphone. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/call-ringcentral-eng.png) Once the call is finished, a window with the Call result will pop up. In it, you can replay the call recording, and add a note or a task to the lead card. Do note: in case your call was not recorded, make sure call recording is enabled in RingCentral settings. You can find this setting at RingCentral administration panel > Phone system > Auto-Receptionist - Call recording > Enable automatic call recording. In case you received a call from a number not attached to a lead or a contact, we recommend you to link it to the contact you received it from. It will be automatically associated with it next time you receive a call from this number. ## Making calls with or without WebRTC There are two ways you can make calls with RingCentral - with WebRTC enabled and without it. ### Making calls with WebRTC This option is enabled by default. There are no differences in functionality described in the “How to use RingCentral” section of the article. ### Making calls without webRTC To use the integration in this mode, you need to download a softphone program. Apart from that, the calls will be logged in the system within 20 minutes after the call is made. Missed calls will also be shown differently. - If the phone number already belongs to a contact in Kommo, a new task will be added with a missed deadline, set for the time when the call occurred - If the phone number does not belong to a contact in your account, an incoming lead will be created in the Incoming Leads stage of your pipeline ### Related use cases - [CRM for Event Planners](https://www.kommo.com/cases/crm-for-event-planners-b-entertained/) - How B_Entertained DJs and More increased response speed by 50% - [CRM for Partner Relationship Management](https://www.kommo.com/cases/crm-for-partner-relationship-management-ring-central-sms/) - How Kommo grew a Partner Network 2x with RingCentral SMS Need more help in setting up or troubleshooting? Contact us by sending an email to [support@kommo.com](mailto:support@kommo.com) or write to us on [Facebook](https://www.facebook.com/KommoCRM/). Not a user yet? Visit our [tour](https://www.kommo.com/product-overview/) page or contact us for a [demo](https://www.kommo.com/get-a-demo/).