---
title: "Connect Intercom to Kommo"
slug: "connect-intercom-to-kommo"
updated: 2025-12-04T14:16:27Z
published: 2026-03-26T10:49:39Z
canonical: "support.kommo.com/connect-intercom-to-kommo"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Intercom to Kommo

Connect Intercom - the business messaging platform for sales, marketing and support teams in your Kommo account. You will be able to receive and respond to messages straight from the lead card. 😎

[How to install and use Intercom | Kommo Integrations](https://www.youtube.com/embed/gY_ocJht_f8?enablejsapi=1&origin=https%3A%2F%2Fwww.kommo.com)

## How to install & use

Installing Intercom is simple: 👇

1. Go to Settings > Integrations and select **Intercom**
2. Click on **Install**
3. Click on **Log in with Intercom**
4. You will be redirected to authorize the connection
5. Click on **Authorize access**
6. **Match** the Intercom and Kommo account users
7. Click on **Save**

Intercom has been successfully installed in your Kommo account. 🕺

Once installed, add the Intercom chat in the desired pipeline.

1. In the pipeline click on **Setup pipeline**
2. Click on **Add source**
3. In the Widget section select **Intercom**

All new incoming messages will arrive in the pipeline. 🧐

You can respond to the messages straight from the lead card, and all of the communication will be reflected both in Kommo and the Intercom chat.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/intercom_and_amocrm_2.png)

### Related use cases

- [CRM for SaaS Companies](https://www.kommo.com/cases/crm-for-saas-companies-qollabi/) - How Qollabi boosted efficiency by 30% & productivity by 20%

Need more help with setting up or troubleshooting? Contact us by sending an email to [support@kommo.com](mailto:support@kommo.com) or write to us on [Facebook](https://www.facebook.com/KommoCRM).

Not a user yet? Visit our [tour](https://www.kommo.com/product-overview/) page or contact us for a [demo](https://www.kommo.com/get-a-demo/).