---
title: "Connect your first channel"
slug: "connect-channel"
description: "Link your first communication channel to Kommo and start managing all client messages from one shared inbox."
updated: 2026-04-13T18:37:44Z
published: 2026-04-13T18:37:44Z
canonical: "support.kommo.com/connect-channel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect your first channel

> [!NOTE]
> **What you’ll need:**
> 
> - Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial)
> - Administrator (Admin) access in Kommo
> - An account for the channel you want to connect (e.g., WhatsApp Business, Instagram Business, or Facebook Page)
> 
> **Keep in mind:**
> 
> - Each workspace supports one account for each channel type (e.g. WhatsApp, Instagram, Facebook — one each)
> - Some integrations require a **third-party connection process** (e.g., Meta verification for WhatsApp).
> - Some messaging features may not be available in all regions or for all businesses.

Connecting a channel is the first step toward **messenger-based sales (MBS)** — Kommo’s approach to selling through real-time chats.

Once connected, all your messages from platforms like **WhatsApp**, **Instagram**, **Facebook Messenger**, and others will appear right inside Kommo. You can reply instantly, assign chats to teammates, and keep every conversation tied to the right lead card.

## How to connect your first channel

1. Go to **Settings → Integration marketplace**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-connect-your-first-channel-setup-image-vj392j63.png)
2. Browse or search for the channel you want to add (e.g., *WhatsApp Business*, *Instagram*, *Facebook Messenger*).![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-connect-your-first-channel-setup-image-eug6rmo8.png)
3. Click **Install** next to the integration.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-connect-your-first-channel-setup-image-s9pte51h.png)
4. Click **Install** once again.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-connect-your-first-channel-setup-image-85qtsu0s.png)
5. Log in with your account credentials when prompted.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-connect-your-first-channel-setup-image-qdvmw4y6.png)
6. Grant Kommo the necessary permissions and wait for the confirmation — once connected, the integration will show the **Installed** status in Kommo.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-connect-your-first-channel-setup-image-al1mcdgs.png)

> [!WARNING]
> **Tip:** You can connect multiple channels to centralize all customer conversations — ideal for teams handling sales and support across several platforms. If you don’t see the channel you’re looking for, use the **request form** that appears when your search returns no results to suggest a new integration.

## Verify the connection

After setup:

- Open **Communication → Chat inbox** and send a test message from your connected channel. If it appears in Kommo’s inbox, the connection is active.
- You can now assign leads to your teammates, create tasks, and link chats to leads automatically.

## Next steps

Once your first channel is connected:

- Bring your team in and manage conversations from one shared inbox
- Automate conversations with Salesbot or Kommo AI and capture leads 24/7

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via [WhatsApp](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0). You can also [hire a Kommo partner](https://www.kommo.com/partners/) to do all the hard work for you.

Not a user yet? [Sign up for our 14-day free trial](https://www.kommo.com/product-overview/) or book a [free live demo](https://calendly.com/kommo-sales/demo?month=2022-10).

## Related

- [Create your first lead](/create-lead.md)
- [Explore and customize the Kommo interface](/kommo-interface.md)
- [Getting started with Kommo](/getting-started-overview.md)