--- title: "Bookings overview" slug: "bookings-overview" description: "Learn how to use the Bookings feature in Kommo to manage your appointments right from your workspace." status: "update" updated: 2026-07-24T13:20:22Z published: 2026-07-24T13:20:22Z canonical: "support.kommo.com/bookings-overview" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Bookings overview > [!NOTE] > **What you’ll need** > > - Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial). > - Admin access in Kommo. > > **Keep in mind:** > > - You can use Kommo’s built-in notifications to send booking confirmations and reminders to the responsible users. > - To send booking confirmations and reminders to clients, you need to set up Salesbot. > - The booking links feature is available on the Pro and Enterprise plans and during the 14-day trial. > - Bookings with the AI agent are available on the Pro plan and 14-day trial. To automate bookings, you need an active AI package. Learn more about [AI packages](/resources/docs/ai-agent-packages) and [how to purchase them](/resources/docs/ai-agent-packages-purchase). **Bookings** is Kommo’s built-in scheduling management tool that lets you set availability, create and manage bookings, share booking links with clients, prevent conflicts, and automate reminders — all directly from your workspace. ## Use cases - **Centralize booking management –** Create, reschedule, cancel, and reassign bookings in one place. - **Automate client bookings –** Let the AI agent suggest available time slots and assist with booking, rescheduling, and cancellations via chat. - **Prevent double bookings –** Block unavailable times and avoid overlapping bookings. - **Reduce no-shows –** Send automatic confirmations and reminders via Salesbot. - **Control availability –** Set working hours, breaks, and days off to match your schedule. ## Main subfeatures The Kommo calendar and booking system simplifies scheduling by combining team coordination, automated client booking, and instant notifications. At a high level, this tool: - Manages your team's [**Availability**](/resources/docs/bookings-overview#availability) by blocking off non-working hours, break times, and holidays to prevent overlapping appointments. - Enables custom [**Bookings**](/resources/docs/bookings-overview#bookings) with unique durations, built-in buffer times, and automatic host assignments. - Generates public [**Booking links**](/resources/docs/bookings-overview#booking-links) so clients can easily choose a service, pick a specialist, and schedule appointments on a single page. - Lets you [**Automate**](/resources/docs/bookings-overview#automate-bookings-with-the-ai-agent) bookings with the AI agent, which can answer client questions, suggest open slots, and handle rescheduling or cancellations. - Sends automated [**Notifications**](/resources/docs/bookings-overview#notifications) through Salesbot to keep clients updated and reminded about their appointments on their preferred messaging channels. Learn more about each subfeature: ### Availability You can set your team members' availability for bookings, including: - Work hours - Days off and holidays - Break times Kommo prevents bookings from being made during unavailable times and ensures that scheduled bookings do not overlap. In addition, Kommo blocks non-working hours in each team member’s calendar, making it easier to view the team's entire schedule at a glance. ### Bookings You can add multiple booking types, each with its own: - Duration - Buffer time between bookings - Responsible user [To configure availability and booking types, check out our article](/resources/docs/appointment-scheduling-setup). Kommo’s built-in notifications let the responsible user know when a new booking is created and send reminders before it starts. [Learn more about managing bookings in Kommo](/resources/docs/appointment-scheduling-manage). ### Booking links The booking links feature allows you to share public booking pages with clients so they can schedule appointments and complete the booking process in one place. Using the booking page, clients can: - Select a service - Choose a specialist - Pick a date and time - Enter contact details - Confirm a booking Bookings created through the booking page are automatically added to the Calendar and linked to a lead in Kommo. [Learn more about booking links](/resources/docs/booking-links-usage) and [how the booking page works](/resources/docs/booking-page-usage). ### Automate bookings with the AI agent Instead of handling bookings manually, you can rely on the AI agent. Here’s what it can do: - Answer client questions - Suggest available time slots - Assist with booking, rescheduling, or cancellations - Automatically create or update bookings in Kommo [Learn more about the AI agent](/resources/docs/kommo-ai-agent) and how to [automate bookings with the AI agent](/resources/docs/appointment-scheduling-ai-agent). ### Notifications Use Salesbot to automatically send notifications to your clients. With Salesbot, you can: - Choose the channel (Facebook, Instagram, WhatsApp, etc.) - Schedule when notifications should be sent [Learn more about Salesbot](/resources/docs/salesbot-overview). ## Related - [Use Appointment schedules in Google Calendar](/google-calendar-usage.md) - [Set up booking types and availability in Kommo](/appointment-scheduling-setup.md) - [Connect Calendly to Kommo](/connect-calendly-to-kommo.md) - [Use booking links in Kommo](/booking-links-usage.md) - [Use your booking page in Kommo](/booking-page-usage.md)