--- title: "Billing limits and FAQ" slug: "billing-faq" description: "Get clear answers about Kommo billing rules, subscription policies, and frequently asked questions — all in one place." status: "update" updated: 2026-07-13T11:24:25Z published: 2026-08-06T09:32:42Z canonical: "support.kommo.com/billing-faq" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Billing limits and FAQ > [!NOTE] > **What you’ll need:** > > - Any Kommo plan (Base, Advanced, Pro, or Enterprise) > - Admin access in Kommo > - A valid payment method: > - **Brazil:** Credit card or Pix (payments accepted in BRL, installments are available for credit card payments) > - **Other countries:** Card or PayPal (payments accepted in USD) > > **Keep in mind:** > > - Payments may take **10–15 minutes** to update > - The minimum subscription period is **6 months** > - Discounts are available for **9-, 12-, and 24-month** plans > - Subscriptions apply to the **entire workspace** — all users share the same plan > - You can manage your subscription and track payments on the Billing page. Learn more about the Billing page [here](/v1/docs/upgrade-plan) ## --- ### Subscription & payments #### **Q: How long does it take for a payment to show as “Paid”?** A: Processing usually takes 10–15 minutes. If the status doesn’t update after that, contact Kommo support via chat in your workspace or [WhatsApp](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0). #### **Q: Can each user in my workspace have a different subscription plan?** A: No. The subscription applies to the entire workspace, so all users must remain on the same plan. #### Q: What is the shortest subscription period? A: The shortest subscription is 6 months. #### Q: Do you offer discounts for longer subscriptions? A: Yes, there are discounted rates for 9-, 12-, and 24-month plans. #### **Q: Can I extend my subscription?** A: Yes, you can extend your subscription, upgrade the plan, or add more seats anytime from the **Billing** page. However, once purchased, a subscription cannot be shorten. Learn more about managing your subscription [here](/v1/docs/upgrade-plan). #### **Q:** Can I add seats in the middle of my subscription? A: Yes, you can add new seats anytime, and the cost is adjusted (prorated) based on how much time is left in your subscription. Find more details [here](/v1/docs/upgrade-plan#add-seats-to-your-current-plan). #### **Q:** Which payment methods are available in Kommo? A: The available payment methods are: - Brazil – Credit card or Pix - Other countries – Card or PayPal #### Q: Which currency can I pay in? A: Payments are in USD for all countries except Brazil, where they’re processed in Brazilian Real (BRL). If you’d like to pay in your local currency, you can reach out to a local Kommo [partner](https://www.kommo.com/partners/). #### Q: Can I cancel my subscription? A: Yes, you can cancel your subscription anytime. Cancellation takes effect at the end of your billing period, and you’ll keep access until then. Note that no refunds are issued for unused time, except in special cases reviewed individually. ## --- ### **Refunds & account access** #### **Q: Can I request a refund?** A: Payments made to Kommo are non-refundable, unless otherwise stated in this Refund Policy, the [AI agent Terms](https://www.kommo.com/ai-agent-terms/), or required by applicable law. Find more details [here](https://www.kommo.com/refund-policy/). --- ### **Invoices & billing details** #### **Q: Where can I find my invoices?** A: You can find all your invoices in **Billing → Order history**. #### **Q: Can I update my billing information?** A: Yes. You can update your billing information when creating a new order. To do this, you’ll need to turn off renewal payments and place a new order. Learn more in [this article](/v1/docs/upgrade-plan). If you want to update billing information for an existing order, contact Kommo support via chat in your workspace or [WhatsApp](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0). #### **Q: What if my payment fails?** A: Your order will appear as Pending in **Billing → Order history**. You can retry with a different payment method. Check out [this guide](/v1/docs/new-kb-manage-payment-methods-set-up) for more details. If your payment still fails, contact your bank or [Kommo support](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0). --- ### **Plan management** #### **Q:** What are the differences between Kommo plans? A: Each Kommo plan — Base, Pro, Advanced, Enterprise — includes different features and usage limits. Learn more about the plans in [this article](/v1/docs/kommo-subscription-plans-overview). #### Q: What are plan limits? A: Each plan has its own limits for leads, contacts, companies, AI usage, AI agents, connected WhatsApp numbers, and Instagram accounts. See more information [here](/v1/docs/ai-agent-packages). #### **Q: Can I upgrade or downgrade my plan?** A: Yes. You can upgrade your plan in **Settings → Billing** at any time. To learn how to do it, check out [this article](/v1/docs/upgrade-plan#how-to-upgrade-your-plan1). To downgrade your plan, you need to contact Kommo support via chat in your workspace or [WhatsApp](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0). All plan changes apply to the entire workspace. #### **Q: Will my team lose access if the subscription expires?** A: Yes. Once the subscription becomes inactive, access to paid features will be restricted until payment is completed. ## Still experiencing billing issues? See [Fix billing or payment issues](/v1/docs/new-kb-fix-billing-or-payment-issues-troubleshooting) for step-by-step troubleshooting and payment error solutions. ## Related - [Kommo plans & billing overview](/billing-overview.md) - [Manage your Kommo subscription](/upgrade-plan.md) - [Manage invoices in Kommo](/view-and-download-invoices-in-kommo.md)