--- title: "Manage bookings in Kommo" slug: "appointment-scheduling-manage" description: "Learn how to manage your appointments in Kommo and make the most of the schedule feature to benefit your business." status: "update" updated: 2026-07-20T11:58:31Z published: 2026-07-20T11:58:31Z canonical: "support.kommo.com/appointment-scheduling-manage" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage bookings in Kommo > [!NOTE] > **What you’ll need:** > > - Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial). > - Admin access in Kommo. > > **Keep in mind:** > > - Only users with the Admin role can set availability and add booking types. > - Notifications to leads can be sent only via Salesbot, which is available on Advanced and higher plans. In this guide, you will learn how to manage bookings in Kommo: - [Manage bookings in different views](/resources/docs/appointment-scheduling-manage#manage-bookings-in-different-views) - [Create a booking](/resources/docs/appointment-scheduling-manage#create-a-booking) - [Reschedule a booking](/resources/docs/appointment-scheduling-manage#reschedule-a-booking) - [Cancel a booking](/resources/docs/appointment-scheduling-manage#cancel-a-booking) ### Manage bookings in different views In Kommo, you can manage your bookings using three different views: **Board**, **List**, and **Calendar**: - **Board:** Shows bookings progress by stages (Overdue, Today, Tomorrow, Next week). You can move bookings between stages using drag and drop. - **List:** Displays all bookings and their details in one place and allows you to edit them in bulk (mark as complete, reschedule, cancel, or delete). - **Calendar:** Provides a clear overview of your availability. > [!NOTE] > **Note:** You can also access individual bookings in the chat with the lead. ### Create a booking 1. Open **Calendar** → Click **+ New event**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-wycvc4h2.png) 2. In the event modal, select **Booking**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-n4xiew9y.png) 3. Enter the **lead’s name**. If the lead already exists, it will be suggested automatically. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-jgwaywhj.png) If the client is new, Kommo will suggest adding them as a **new lead**: ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-mhm175h7.png)Once you click **+Create a new lead**, it will be added to the leads list. 4. Choose the booking type by clicking it and selecting one from the dropdown. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-awrezrxs.png) 5. Click the day and time of the booking → Select the time slot. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-fqmhsdx8.png) 6. Click **Save**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-4llla4w1.png) The booking will be displayed in the calendar: ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-gp9dc4xe.png) You can also automate booking requests with AI agent. [To learn how to set it up, read our article](/resources/docs/ai-agent-bookings). > [!NOTE] > **Note:** Bookings in Kommo cannot overlap. However, tasks can overlap with bookings. ### Reschedule a booking 1. Open **Calendar**. Click the booking you want to reschedule. The **lead card** will open. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-5gc9e3j8.png) 2. Click the booking. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-93t250la.png) 3. Click the **date and time** field. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-3po551q6.png) 4. Select the **new date and time** for the booking → Click **Save**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-48383tif.png) The new date and time will be displayed in the lead card. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-zslm68s7.png) > [!NOTE] > **Tip:** You can also simply **drag and drop** the booking to the new time slot directly in the calendar. ### Cancel a booking 1. Open **Calendar**. Click the booking you want to cancel. The **lead card** will open. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-9ic4whz3.png) 2. Click the booking. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-q0wn1mci.png) 3. Click **Delete**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-3xjlhurm.png) 4. Confirm deletion. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-bookings-in-kommo-image-so2eu1ku.png) You will see a success message confirming the action. The cancelled booking will be removed from the lead card and the calendar. ## Related - [Bookings overview](/bookings-overview.md) - [Set up booking types and availability in Kommo](/appointment-scheduling-setup.md) - [Use Appointment schedules in Google Calendar](/google-calendar-usage.md)