---
title: "Add or rename stages"
slug: "add-rename-stages"
description: "Learn how to add and rename stages in Kommo to match your actual workflow."
updated: 2026-06-03T11:08:53Z
published: 2026-06-03T11:08:53Z
canonical: "support.kommo.com/add-rename-stages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add or rename stages

# 

> [!NOTE]
> **What you’ll need:**
> 
> - Any Kommo plan (Base, Advanced, Pro, Enterprise, or 14-day trial).
> - Admin access in Kommo.
> 
> **Keep in mind:**
> 
> - Some default stages cannot be changed.

This guide shows how to add, rename, and edit pipeline stages to fit your workflow.

You can use a default pre-set pipeline, choose a template, or create a pipeline from scratch.

## Pipeline templates

Pipeline templates are ready-made pipeline setups designed for different business types, such as online stores, consulting, or marketing. They include pre-configured stages based on common sales workflows, helping you get started faster.

You can use a template as is or customize it by adding, renaming, or removing stages to fit your process.

To apply a pipeline template:

1. Click **…** in the top menu. Click **Edit pipeline**. The edit window will open.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-8wjf8bv5.png)
2. Choose one of the templates. → Click **Save**.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-3f093n26.png)

## Default stages

Each pipeline includes default stages that can’t be deleted, including **Incoming Leads** and the final **Closed-Won** and **Closed-Lost** stages.

### **Incoming leads**

The **Incoming leads** stage is the first stage of the pipeline, where all new leads from different channels – chat, email, or web forms – are automatically placed.

This stage is used to filter out spam or irrelevant inquiries. When there are no incoming leads, the stage is hidden and becomes visible only when a new inquiry is received.

This stage cannot be renamed or deleted.

The incoming leads stage is enabled by default, but you can turn it off. To do so:

1. Go to **…** -> **Edit Pipeline.**

**![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-2p8icgmw.png)**
2. Toggle the **Incoming leads stage** switch off. → Click **Save.**

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-lpp2wky8.png)

> [!NOTE]
> **Note:** To receive new leads in the Incoming leads stage, you need to connect channels to your pipeline. Learn more in the [Connect your first channel](/v1/docs/connect-channel) article.

### Closed - Won and Closed - Lost stages

The **Closed-Won** and **Closed-Lost** stages show the final outcome of your work with a lead.

These stages are used for reporting and analytics, allowing you to track performance. They are hidden in the pipeline view since only active leads are displayed, but you can access them by applying the **Won leads** or **Lost leads** filters.

> [!NOTE]
> **Note**: Closed-Won and Closed-Lost stages cannot be deleted or moved, but they can be renamed.

## Working with pipeline stages

You can perform several actions with stages:

- [Add a new stage](/v1/docs/add-or-rename-stages#add-a-new-stage)
- [Rename an existing stage](/v1/docs/add-or-rename-stages#rename-an-existing-stage)
- [Change stage colors](/v1/docs/add-or-rename-stages#change-stage-colors)
- [Change the order of stages](/v1/docs/add-or-rename-stages#change-the-order-of-stages)
- [Delete a stage](/v1/docs/add-or-rename-stages#delete-a-stage)

### Add a new stage

1. Go to **…** → **Edit Pipeline.**
2. Click **Add stage**.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-aapnsp3l.png)
3. Enter a **stage name**. Click **Save**.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-29zzu9k2.png)

### Rename an existing stage

1. Go to **…** → **Edit Pipeline**.
2. Click the **stage name**. Edit the name as needed. → Click **Save**.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-zrbczorx.png)

### Change stage colors

1. Go to **…** → **Edit Pipeline.**
2. Hover over the **stage**.
3. Click the **color picker** icon and select a new color. → Click **Save**.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-c4iwhvha.png)

### Change the order of stages

1. Go to **…** → **Edit Pipeline.**
2. Hover over the **grip icon** (six dots) on the left side of the stage.
3. When the **hand icon** appears, drag and drop the stage to its new position. Click **Save.**

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-wxgbggs8.png)

### Delete a stage

1. Go to **…** → **Edit Pipeline**
2. Hover over the **stage** you want to delete.
3. Click **×** and the stage will be removed. → Click **Save**.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/pipelines-hubspokes-8-image-qyul66jo.png)

> [!NOTE]
> **Note:** You can only delete an empty stage. If a stage contains leads, you must first move them to another stage. Otherwise, they will be automatically transferred to the Initial contact stage.

## Related

- [Pipelines overview](/pipelines-overview.md)
- [Create and manage pipelines](/create-manage-pipelines.md)