--- title: "Manage seats in Kommo" slug: "add-or-remove-seats-setup" description: "Learn how to add, disable, or remove user seats in Kommo as your team grows or changes." status: "update" updated: 2026-10-29T12:50:03Z published: 2026-10-29T12:50:03Z canonical: "support.kommo.com/add-or-remove-seats-setup" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Manage seats in Kommo > [!NOTE] > **What you’ll need:** > > - Any Kommo plan (Base, Advanced, Pro, Enterprise, or a 14-day trial) > - Administrator (Admin) access in Kommo > - A valid email address for each new user > > **Keep in mind:** > > - A user email can’t be used in more than one Kommo account > - Disabled users move to the **Inactive** tab and can be reactivated anytime > - Removing a user permanently deletes them after data reassignment This guide explains how to add new users, disable inactive accounts, and remove users from your Kommo workspace. Use these steps to keep your seat allocation accurate and up to date. ## Add a new user Use this option to give a new team member access to your workspace: 1. Go to **Settings →** User management. Click **+** **Add user** in the top-right corner.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-e507m1p0.png) 2. Enter the user’s name and email address. [Assign a group and set user permissions](/resources/docs/set-permissions). ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/add-new-user-en.png) 3. In the **Seat type** dropdown, select the seat type:![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/choose-seat-type-en.png) - **User seat**: Provides full access to all Kommo features—including lead and contact management, customer messaging, pipelines, and reporting—tailored by account permissions. - **Calendar seat**: A specialized seat designed for service professionals (like doctors, stylists, or trainers) to manage their bookings, personal schedules, and assigned task context. Learn more about calendar seats in our [article](/resources/docs/tailor-your-team-s-access-to-bookings). 1. Click **Save.** Kommo sends an email inviting your teammate to join your workspace. You don’t need to set a password for them — they create their own by following the link in the email. For more details, see [Add users to your Kommo workspace](/resources/docs/update-invite-your-teammates-to-kommo). > [!NOTE] > **Note:** When a user is disabled, their leads, contacts, customers, and tasks can be reassigned to another active user. Conversation history and notes remain in the system. ## Disable a user Disable users who no longer need active access but may return later. > [!WARNING] > **Important:** Disabling or removing a user does not automatically reduce billing. Your subscription is based on the number of seats in your plan. To change billing after disabling users, review your subscription in **Billing** or contact Kommo support for recalculation. 1. Go to **Settings → User management**. 2. Select the user using the checkbox. Click **Disable**. 3. Reassign the user’s data (leads, contacts, tasks, and their conversation history) to another active user (optional). Click **Disable**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-a83qh4gx.png) 4. The user will move to the **Inactive** tab (available via **Search and filter**).![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-owshlqz8.png) ## Reactivate a disabled user Bring back access for users who were previously disabled: 1. Go to **Settings → User management**. 2. Open the **Inactive** tab using **Search and filter.** 3. Select the user and click **Activate**. ## Remove a user Permanently remove a user who no longer needs access: 1. Go to **Settings → User management**. Select the user using the checkbox. Click **Remove users**. 2. Reassign all user data to another active user.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-emvhc7fg.png) 3. Click **Delete**. The user will be permanently removed from your workspace. ## Verify seat updates and billing impact After adding, disabling, or removing a user, confirm both **access** and **billing**: ### **User status** - New users appear as **Active** - Disabled users appear in the **Inactive** tab - Removed users no longer appear in any list ### **Billing** - **Adding a user** increases the number of active seats and may create a billing change - **Disabling a user** frees up a seat but does not automatically change your subscription - **Removing a user** also frees a seat, but billing updates depend on your plan and billing cycle To review or adjust billing: - See [Manage your Kommo subscription](/resources/docs/upgrade-plan) - See [Plans & billing overview](/resources/docs/billing-overview) A special type of user with the highest permissions. Admins can invite new teammates, manage roles, set up integrations, and control billing. Example: the sales manager might be an admin, while sales reps have limited access. The section where admins add teammates, assign them roles, and set permissions. This ensures everyone has the right level of access. Example: giving sales reps access only to their own leads, while managers can view all pipelines. ## Related - [Set permissions and access levels in Kommo](/set-permissions.md) - [Create user groups in Kommo](/create-user-groups.md)