---
title: "Manage seats in Kommo"
slug: "add-or-remove-seats-setup"
description: "Learn how to add, disable, or remove user seats in Kommo as your team grows or changes."
updated: 2026-04-14T09:56:52Z
published: 2026-04-14T09:56:52Z
canonical: "support.kommo.com/add-or-remove-seats-setup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kommo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage seats in Kommo

> [!NOTE]
> **What you’ll need:**
> 
> - Any Kommo plan (Base, Advanced, Pro, Enterprise, or a 14-day trial)
> - Administrator (Admin) access in Kommo
> - A valid email address for each new user
> 
> **Keep in mind:**
> 
> - A user email can’t be used in more than one Kommo account
> - Disabled users move to the Inactive tab and can be reactivated anytime
> - Removing a user permanently deletes them after data reassignment

This guide explains how to add new users, disable inactive accounts, and remove users from your Kommo workspace. Use these steps to keep your seat allocation accurate and up to date.

## Add a new user

Use this option to give a new team member access to your workspace:

1. Go to **Settings → User management**. Click **Add user** in the top-right corner.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-hdimddxt.png)
2. Enter the user’s name, email, and password. Assign a group and set user permissions. Click **Save**.![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-ey9th673.png)

> [!NOTE]
> **Note:** When a user is disabled, their leads, contacts, customers, and tasks can be reassigned to another active user. Conversation history and notes remain in the system.

## 

## Disable a user

Disable users who no longer need active access but may return later.

> [!NOTE]
> **Important:** Disabling or removing a user does not automatically reduce billing. Your subscription is based on the number of seats in your plan. To change billing after disabling users, review your subscription in **Billing** or contact Kommo support for recalculation.

1. Go to **Settings → User management**.
2. Select the user using the checkbox. Click **Disable**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-w4y7m4fn.png)
3. Reassign the user’s data (leads, contacts, tasks and their conversation history) to another active user (optional). Click **Save**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-x864syag.png)
4. The user will move to the **Inactive** tab (available via **Search and filter**). ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-zgv83a9i.png)

## Reactivate a disabled user

Bring back access for users who were previously disabled:

1. Go to **Settings → User management**.
2. Open the **Inactive** tab using **Search and filter.**
3. Select the user and click **Activate**.

![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-zcfrp7s4.png)

## Remove a user

Permanently remove a user who no longer needs access:

1. Go to **Settings → User management**. Select the user using the checkbox. Click **Remove users**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-irty2iv7.png)
2. Reassign all user data to another active user. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/new-kb-_-add-or-remove-seats-setup-image-84ldmsi3.png)

The user will be permanently removed from your workspace.

## Verify seat updates and billing impact

After adding, disabling, or removing a user, confirm both **access** and **billing**:

### **User status**

- New users appear as **Active**
- Disabled users appear in the **Inactive** tab
- Removed users no longer appear in any list

### **Billing**

- **Adding a user** increases the number of active seats and may create a billing change
- **Disabling a user** frees up a seat but does not automatically change your subscription
- **Removing a user** also frees a seat, but billing updates depend on your plan and billing cycle

To review or adjust billing:

- See [Manage your Kommo subscription](/v1/docs/new-kb-upgrade-or-downgrade-your-plan-set-up)
- See [Add or remove seats from your plan](/v1/docs/new-kb-add-or-remove-seats-setup#add-a-new-user)
- See [Plans & billing overview](/v1/docs/new-kb-kommo-plans-and-billing-overview)

If you need more help with setup or troubleshooting, feel free to reach out to our support chat or contact us via [WhatsApp](https://api.whatsapp.com/send/?phone=14159141403&text&type=phone_number&app_absent=0). You can also [hire a Kommo partner](https://www.kommo.com/partners/) to do all the hard work for you.

Not a user yet? [Sign up for our 14-day free trial](https://www.kommo.com/product-overview/) or book a [free live demo](https://calendly.com/kommo-sales/demo?month=2022-10).

## Related

- [Manage users and roles permissions](/manage-user-roles.md)
- [Set permissions and access levels in Kommo](/set-permissions.md)
- [Create user groups in Kommo](/create-user-groups.md)