--- title: "Manage payment methods and billing details in Kommo" slug: "payment-methods" description: "Learn how to add, update, or change payment methods in Kommo to keep your subscription active without interruptions." status: "update" updated: 2026-08-06T09:32:42Z published: 2026-08-06T09:32:42Z canonical: "support.kommo.com/payment-methods" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.kommo.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage payment methods and billing details in Kommo > [!NOTE] > What you’ll need: > > - Any Kommo plan (Base, Advanced, Pro, or Enterprise) > - Admin access in Kommo > - A valid payment method: > - Brazil: Credit card or Pix (payments accepted in BRL, installment payments are available for credit card payments) > - Other countries: Card or PayPal (payments accepted in USD) > > Keep in mind: > > - The minimum subscription period is 6 months > - Discounts are available for 9-, 12-, and 24-month plans > - Subscriptions apply to the entire workspace — all users share the same plan > - If you want to pay in your local currency, contact a local Kommo [partner](/resources/docs/partners) > - Subscription auto-renewal payments are enabled by default for all payment methods except Pix > - Auto-renewals can be disabled at any time > - The saved payment method is used for auto-renewals, upgrades, ai credit top-ups, and added seats > - Each subscription includes a limited number of AI credits. Additional AI credits can be purchased [separately](/resources/docs/ai-agent-packages-purchase) > [!WARNING] > **Important:** Some features described in this article may not be available yet. They will be released soon. Kommo supports different payment methods depending on your region. In Brazil, you can pay by credit card or Pix. In other countries, you can pay by card or PayPal. When you complete your first purchase: - Auto-renewal payments are enabled by default. - Your payment method is saved for future payments. - Your billing details are saved in your workspace. Kommo uses your saved payment method for subscription renewals and other purchases, and your saved billing details to issue invoices. You can delete your payment method or update your billing details at any time from the Billing page. This article explains how to manage your payment method and billing details in Kommo. To learn how auto-renewal payments work and how to turn them on or off, see [Manage auto-renewal payments in Kommo](https://support.kommo.com/docs/recurring-payments). > [!NOTE] > **Note**: Auto-renewal payments are not available for Pix. ## Change your payment method or details When you make your first purchase, the payment method you use is linked to your Kommo workspace and saved for future payments. You can change the payment method or update its details later. You can make these changes: - During a new purchase, for example, when you want to use a different payment method instead of the saved one. - When paying a pending order, for example, if Kommo could not charge your saved payment method and you want to retry using another one. After a successful payment, the new payment method will be linked to your workspace and used automatically for future payments. ### Change the payment method during a new purchase 1. Go to **Settings → Billing** and [create a new order](/resources/docs/upgrade-plan). 2. On the checkout page, click **Change** next to the saved payment method. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-payment-methods-in-kommo-image-3mwaly8x.png) 3. Confirm the change. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-payment-methods-in-kommo-image-lgj9xphu.png) 4. Select a new payment method or enter new payment details, then click **Continue**. 5. Complete the payment. ### Change the payment method for a pending order 1. Go to **Settings → Billing** and open the **Order history** tab. 2. Find the pending order and click **Pay now**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-payment-methods-in-kommo-image-qiesgwqt.png) 3. On the checkout page, click **Change** next to the saved payment method. 4. Confirm the change. 5. Select a new payment method or enter new payment details, then click **Continue**. 6. Complete the payment. Once the payment is successful, the new payment method and details will be saved in Kommo and used for future subscription renewals, upgrades, add-on purchases, and added seats. > [!NOTE] > **Note:** When you change your payment method or payment details, auto-renewal payments are temporarily turned off and then turned back on automatically. Learn how to manage auto-renewal payments in [this article](https://support.kommo.com/docs/recurring-payments). ## Manage your billing details When you purchase your first Kommo subscription, the billing details you enter during checkout are saved in your workspace and used for future purchases. These details can include your name, email address, and tax number. You can edit your saved billing details, remove them from your workspace, or add them if they were not saved during a previous purchase. ### View your billing details 1. Go to **Settings** → **Billing** → **My plan**. 2. Scroll the page down to see the **Billing details** section. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-payment-methods-in-kommo-image-m1xdtmcd.png) ### Edit your billing details 1. Go to **Settings → Billing → My plan,** and scroll the page down. 2. In the **Billing details** section, click the pencil icon. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-payment-methods-in-kommo-image-u2m8fccm.png) 3. Update your billing details and click **Save**. The updated details will be saved in your workspace and used for future purchases. ### Add your billing details If billing details have not been saved in your workspace, you can add them from your billing settings. 1. Go to **Settings → Billing → My plan**. 2. In the **Billing details** section, click **Add**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-payment-methods-in-kommo-image-fe4vk433.png) 3. Fill in the form and click **Save**. Your billing details will be linked to your Kommo workspace and shown in the **Billing details** section. ### Delete your billing details 1. Go to **Settings → Billing → My plan**. 2. In the **Billing details** section, click the trash bin icon. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-payment-methods-in-kommo-image-hdbv6zvp.png) 3. Click **Delete** to confirm. Your billing details will be removed from Kommo and will no longer appear on the **Billing** page. > [!NOTE] > **Note:** Billing details are required to complete a purchase in Kommo. After deleting them, you’ll need to enter them manually during your next purchase. ### Verify your new payment method Make sure your payment was successful and your payment method is set up correctly. - Latest invoice appears as **Paid** in **Billing → Order history**. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-payment-methods-in-kommo-image-n6j0o4aw.png) - In **Billing → My plan**, your Kommo plan shows as **Active**, and your payment method and details are correct. - Your saved payment method and billing details are correct. ![](https://cdn.document360.io/56933ead-06fc-4574-95de-8fa458a5db1d/Images/Documentation/manage-payment-methods-in-kommo-image-9l9dfa95.png) > [!NOTE] > **Note**: If you pay via Pix, auto-renewals won’t be enabled. ## Related - [Kommo plans & billing overview](/billing-overview.md) - [Compare Kommo plans](/kommo-subscription-plans-overview.md) - [Manage your Kommo subscription](/upgrade-plan.md)